Italian-Speaking Technical Support Specialist
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Location: Remote (based in Greece)
Start Date: 10 Mar 201
We are looking for an Italian-speaking Technical Support Specialist to join a B2C Technical Support project. You will assist end users via phone email and chat delivering professional technical support and ensuring a positive customer experience.
This is a fully remote position available to candidates based in Greece.
Key Responsibilities
- Provide technical support to Italian-speaking customers via calls emails and chats
- Troubleshoot and resolve product-related issues in a timely and professional manner
- Accurately document customer interactions in the CRM system
- Escalate complex cases when required following internal procedures
- Maintain a customer-focused empathetic and solution-oriented approach
- Collaborate with team members to ensure smooth daily operations
- Comply with data protection regulations and internal company policies
Candidate Profile
- Italian: Fluent (spoken and written)
- English: Intermediate (B2 level)
- Strong communication and problem-solving skills
- Comfortable working with technical systems and CRM tools
- Customer-oriented mindset with attention to detail
- Ability to work independently in a remote environment
Working Conditions
- Schedule: Monday to Friday 10:0018:00
- Salary: 1045.72 gross/month performance bonuses
- Training: Fully paid 18-day training provided by certified instructors
Benefits & Perks
- Healthcare benefits and employee discounts
- Free online Greek language courses
- Paid overtime and compensation for Greek public holidays
- Access to modern facilities (when applicable)
- Participation in company events and community initiatives
- Great Place to Work-certified environment
Relocation Package (if applicable)
- 2 weeks of hotel accommodation
- Flight ticket (within the EU)
- Airport pickup
- Assistance with real estate agency fees
Hiring Process
- Application review
- Online language assessment
- Client interview
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
