Customer support agent
Share
Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a German-speaking Customer Support Representative to join an international Market Line (ML) Customer Support Team in this role you will provide high-quality assistance to customers ensuring satisfaction through professional support troubleshooting and solution-oriented service.
You will work in a dynamic multicultural environment supporting customers of a leading global premium brand.
Key Responsibilities
- Manage customer inquiries via phone email and chat in German
- Provide guidance and troubleshooting support for premium consumer products
- Assist customers with orders returns repairs warranties and technical concerns
- Deliver an outstanding customer experience with professionalism and empathy
- Accurately document all customer interactions in internal systems and CRM platforms
- Collaborate with internal departments to resolve complex cases
- Meet KPIs related to service quality productivity and customer satisfaction
Candidate Requirements
- Native or near-native level of German (C1/C2)
- Good level of English (B2) for internal communication
- Strong communication organizational and problem-solving skills
- Customer-first mindset and passion for delivering excellent service
- Ability to thrive in a fast-paced international work environment
- Previous customer service or technical support experience is a plus
- Comfortable using computers and support tools (CRM systems ticketing platforms)
What We Offer
- Competitive salary package performance-based bonuses
- Relocation support for candidates moving to Greece
- Paid training program (product and systems training)
- Private health insurance
- Career development opportunities in an international organization
- Modern office facilities and supportive team culture
- Opportunity to work for a world-renowned premium technology brand
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
