Dutch Reservation Agent in Athens

Athens - Greece

Monthly Salary: Not Disclosed

Posted on: 1 hour ago

Vacancies: 1 Vacancy

Job Summary

Start Your Career as a Reservation Agent!

Do you enjoy supporting people and resolving travel-related issues quickly and effectively Join a welcoming dynamic team where youll assist travellers and ensure they feel informed confident and well taken care of. This position is ideal for proactive detail-focused individuals who take pride in delivering excellent customer service.

About the Role:

As a Reservation Agent youll serve as the main point of contact for customers who need support before during or after their trips. Through digital communication channels youll manage inquiries related to bookings itinerary updates cancellations refunds and general travel concernshelping customers enjoy a smooth and stress-free travel experience.

Key Responsibilities:

Assist travellers via chat email and online platforms with travel-related inquiries
Manage bookings for flights hotels car rentals and activities including changes and cancellations
Provide clear information on itineraries travel requirements baggage rules and refund procedures
Support customers with account updates payments and loyalty/rewards programs
Recognize urgent or complex situations (e.g. disruptions missed connections) and escalate when necessary
Record customer conversations and outcomes accurately in internal systems
Work closely with internal teams and external partners to ensure consistent service quality
Achieve service quality targets productivity expectations and response-time KPIs
Stay informed on travel policy updates destination changes tools and process improvements

Requirements:

Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
Eligibility: EU citizenship or valid Greek residency card
Skills: Strong analytical creative and communication abilities
Mindset: Professional detail-oriented proactive and eager to learn and grow in the Travel field

Benefits:

Competitive Salary: Based on your experience and skills
Performance Bonuses: Rewards for outstanding service
Comprehensive Insurance: Health and life coverage for your well-being
Meal Allowance: Support for daily meals
Onsite Work: Engage and grow in a collaborative office environment

Ready to turn travel dreams into reality Apply today and kickstart your career in the exciting world of travel!

Start Your Career as a Reservation Agent! Do you enjoy supporting people and resolving travel-related issues quickly and effectively Join a welcoming dynamic team where youll assist travellers and ensure they feel informed confident and well taken care of. This position is ideal for proactive detail...

Start Your Career as a Reservation Agent!

About the Role:

Key Responsibilities:

Assist travellers via chat email and online platforms with travel-related inquiries
Manage bookings for flights hotels car rentals and activities including changes and cancellations
Provide clear information on itineraries travel requirements baggage rules and refund procedures
Support customers with account updates payments and loyalty/rewards programs
Recognize urgent or complex situations (e.g. disruptions missed connections) and escalate when necessary
Record customer conversations and outcomes accurately in internal systems
Work closely with internal teams and external partners to ensure consistent service quality
Achieve service quality targets productivity expectations and response-time KPIs
Stay informed on travel policy updates destination changes tools and process improvements

Requirements:

Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
Eligibility: EU citizenship or valid Greek residency card
Skills: Strong analytical creative and communication abilities
Mindset: Professional detail-oriented proactive and eager to learn and grow in the Travel field

Benefits: