Senior IT EngineerSite IT Service Delivery (SEA)

The group youll be a part of

The Global Information Systems Group is dedicated to the success of Lam through providingbest-in-class and innovative information system solutions and services. Together we supportusers globally with data information and systems to achieve their business objectives.

The impact youll make

This incumbent will be leading local end-user experience while serving as the single point of contact (SPOC) for site IT. He/ She will coordinate with Facilities Security and HR on movement/expansion plans/office closures. Other roles & responsibilities includes managing site incidents providing communications on planned outages whiteglove VIP support and ensuring service readiness compliance and stakeholder satisfaction at site (SEA Singapore & Kulim).

What youll do

• Oversee deskside operations SOP adherence and technician development; drive CSAT/FTF/MTTR results and backlog discipline
• Plan coverage for events/peaks; run knowledge huddles and safety/toolbox talks
• Coordinate site IT readiness for moves/lab builds/network or AV changes; maintain a site IT runbook and POC directory
• Own incident/maintenance comms at site (prenotice during postmortem) with clear status pages/Teams posts and executive briefings
• Forecast site demand (new hires refresh waves loaners); align inventory and resourcing; support local audits and controls
• MS Teams Conference Rooms: Set up maintain and troubleshoot MS Teams conference room equipment to ensure seamless virtual meetings and presentations
• Physical Badge Printing and Door Access Controls: Manage and support the physical badge printing process and door access control systems to ensure secure and efficient access for employees
• Barcode Printers and RF Guns: Provide technical support for barcode printers and RF guns including troubleshooting and resolving hardware and software issues
• Warehouse IT Support: Offer on-site IT support for various warehouse operations ensuring minimal downtime and efficient workflow
• Documentation and Training: Create and maintain documentation for IT processes and provide training to end-users as needed. Provide training and development opportunities for team members
• Generation of regular reports on service performance incidents and asset management and maintain accurate and up-to-date documentation of procedures and configurations
• Work with different partners and suppliers to support / manage planned / unplanned service outages
• Deliver prioritized whiteglove support and event readiness for executives and visitors; maintain VIP profiles/runbooks
• Coordinate expedited escalations and bridge calls; ensure confidentiality & professionalism
• Take on ad-hoc duties as and when assigned by the Immediate Supervisor

Who were looking for

• Bachelors degree in Information Technology / Information Services with more than 5 years of experience in end-user support and service delivery
• Proficiency with ServiceNow (Inc/Req comms updates) M365 conferencing/AV; strong stakeholder communication skills
• Ability to manage site incident communications and executive briefings with clarity and pace
• ITIL Foundation; experience coordinating site moves/lab projects; asset/stockroom familiarity; event support background
• Working knowledge of CMDB/HAM Pro and local audit practices
• Good working knowledge of the following tools / platforms (ServiceNow (Incidents/Requests Knowledge Performance Analytics HAM Pro SAM Pro CMDBEndpoint mgt : Microsoft Intune/Autopilot ConfigMgr (SCCM); JamfIdentity/Security: Entra ID (Azure AD) Microsoft Defender for Endpoint BitLocker; MFAProductivity/Collaboration : Microsoft 365 - Teams/Outlook/SharePoint and Conferencing/AV incl. Teams Rooms
• Strong analytical & problem-solving skills
• Excellent verbal & written communication skills
• Collaborate effectively with cross-functional teams
• Strong organizational and time management skills
• Team player who is able to communicate effectively with end-users and teams
• Attention to details
• Frequent travelling to warehouse & satellite offices within Singapore and Malaysia (20% - Once a quarter)

Preferred qualifications

Our commitment

We believe it is important for every person to feel valued included and empowered to achieve their full potential. By bringing unique individuals and viewpoints together we achieve extraordinary results.

Lam Research (Lam or the Company) is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies practices and procedures on the basis of race religious creed color national origin ancestry physical disability mental disability medical condition genetic information marital status sex (including pregnancy childbirth and related medical conditions) gender gender identity gender expression age sexual orientation or military and veteran status or any other category protected by applicable federal state or local laws. It is the Companys intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories On-site Flex and Virtual Flex. On-site Flex youll work 3 days per week on-site at a Lam or customer/supplier location with the opportunity to work remotely for the balance of the week. Virtual Flex youll work 1-2 days per week on-site at a Lam or customer/supplier location and remotely the rest of the time.