Danish Customer Specialist in Portugal

Coimbra - Portugal

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Launch Your Career in Customer Specialist!

Join a welcoming fast-paced automotive team where empathy teamwork and professionalism shape every customer interaction. If youre proactive well organised and enjoy helping people solve problems this role is a strong starting point for a long-term career in customer support within the automotive industry.

Role Overview:

As an Customer Specialist youll be the main point of contact for customers assisting them via phone email and live chat. Your goal is to deliver fast accurate support while ensuring a smooth and positive customer experiencewhether customers need help with vehicle services orders warranties or account-related requests.

Key Responsibilities:

Multi-channel support: Assist customers professionally through phone email and live chat
Problem-solving: Answer questions about automotive products/services troubleshoot issues and support account requests
Customer guidance: Explain solutions clearly address concerns and ensure customers feel confident and supported
Accurate documentation: Record customer interactions and resolutions in internal systems with attention to detail
Escalations: Identify complex urgent or sensitive cases and escalate according to established procedures
Team collaboration: Coordinate with internal teams to resolve issues efficiently and improve service quality
Quality & targets: Consistently meet service KPIs quality standards and response-time goals
Ongoing learning: Stay updated on automotive products policies and best practices to deliver excellent support

Requirements:

Language Skills: Fluent in Danish (C1) and English (B2)
EU citizenship or a Portuguese residency card
Hands-on experience managing paid advertising campaigns
A degree in Marketing or equivalent professional experience in digital marketing
Strong analytical leadership and communication abilities

Why Join Us

Competitive Salary: Your expertise and dedication are rewarded
Meal Allowance: Support during your working hours
Health & Life Insurance: Comprehensive benefits for your peace of mind
Collaborative Team: Be part of a supportive and communicative work environment
Relocation Assistance: Seamless support for your move
Remote Work: Enjoy the flexibility of working from home

Ready to Make a Difference Apply now and take the first step toward fostering safer online communities!

Launch Your Career in Customer Specialist! Join a welcoming fast-paced automotive team where empathy teamwork and professionalism shape every customer interaction. If youre proactive well organised and enjoy helping people solve problems this role is a strong starting point for a long-term career in...