BMW Genius Princeton BMW

Holman is a family-owned global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving Whats Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated and creating positive rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Princeton BMW has an outstanding opportunity for a Product Genius to join their team and the Holman Family!

Job Details:

• Ensure every owner receives a thorough delivery process including an introduction to vehicle features and controls. Provide in-depth education and demonstration of vehicle technology dynamic systems and controls.

• Prepare vehicles for delivery ensuring they meet or exceed guest expectations in terms of cleanliness and condition.

• Enroll and familiarize guests with mobile app services and features aiming to maintain or exceed target enrollment rates.

• Educate customers on warranty features roadside assistance and maintenance schedules.

• Maintain a log of all customer deliveries for future reference and follow-up. Conduct follow-up with customers within a specified time frame to ensure satisfaction and understanding of vehicle technology.

• Proactively engage with customers who visit the dealership to answer questions and address concerns. Collaborate with the Sales department to assist customers with their technology concerns by appointment.

• Assist with off-site deliveries as authorized by management. Provide support to on-site service guests and the service department in resolving and troubleshooting customer inquiries related to vehicle technology on the service drive during service hours.

• Respond promptly to customer questions regarding vehicle capabilities via phone email or in-person demonstration ensuring optimal customer service and guest retention.

• Train sales staff and other dealership personnel on new vehicle technology to improve overall team knowledge and customer support.

• Conduct continuous research on new technology and maintain a collection of product and technical information. Stay current with ongoing training requirements to maintain expertise.

• Establish and maintain guests trust and relationships in the brand through expertise in technology and exceptional service.

• Perform all other duties and special projects as assigned

Education and/or Training:

• High School Diploma or equivalent a degree in Business Communications Technology or relevant field preferred

• Valid drivers license

• Additional education certifications or experience are a plus

• Proficient in various desktop tools including MS Office Programs (i.e. Outlook Excel Word PowerPoint Project Visio SharePoint etc.)

• Familiarity with office technology and equipment including computers fax machines scanners printers phone systems etc.

Relevant Work Experience:

• 2-4 years experience in customer service or related fields

• Experience in demonstrating and explaining vehicle features and technology to customers preferred

• Familiarity with vehicle technology including safety features navigation systems and connectivity features; also mobile app services and other relevant technology products and services

• Experience with customer service including handling customer inquiries and resolving issues preferred

• Understanding of accounting principles and bookkeeping software may be required

• Reviewing and improving processes methods and tools to increase efficiency accuracy and security

Planning/Organizing/Managerial Knowledge:

• Proactive organized approach to multitasking and prioritization

• Effectively manages time and consistently meets deadlines with some guidance from manager

• Demonstrates accuracy thoroughness and effectiveness in work

• Demonstrates attention to detail and commitment to doing quality work

• Adjusts quickly to new or changing assignments processes and people

• Displays professionalism and remains composed when faced with challenges

• Learns from experience; modifies behavior to be more effective

• Recognizes ones own strengths and opportunities for growth

• Uses existing procedures to solve routine or standard problems; applies some degree of judgement and discretion

• Applies basic knowledge of theories practices and procedures to complete assigned work

• Decisions are guided by policies procedures and business plan; receives some guidance and oversight from manager

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INDRS

At Holman we exist to provide rewarding careers and better lives for employees and their families. We hire train empower and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better we have to do better and to do better we must know better. Thats why we are listening open to learning new things about ourselves and each other. We will never stop striving for improved diversity equity and inclusion because we are successful together when we feel trusted and supported. Its The Holman Way.

At Holman your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family Holman is proud to offer you the benefits you deserve; including protection against illness disability loss of work or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays Bereavement and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health vision dental life and disability insurance and 401(k) with company match. Our time off benefits include Paid Time Off (PTO) paid holidays bereavement and jury addition we offer paid pregnancy and parental leave and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Pay:

Artificial Intelligence Statement

We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter provided the information is accurate and truthful. However applicants should not use AI tools to:

• Answer interview questions on their behalf or use AI tools in any way during the interview or other qualification process(es).

• Misrepresent or embellish qualifications skills or experience

• Create false or misleading representations of identity (e.g. deepfakes or altered images/videos)

Your application whether an AI tool is used or not should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

If you are a person with a disability needing assistance with the application process please contact

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.