TechOps DE CloudOps Infra Manager

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

Infra Support Engineer

The opportunity

As anInfra Support Manager you will lead a high performing team of Infra & SRE engineers responsible for delivering stable secure resilient and automated cloud/onprem environments.
You will be accountable for operational excellence engineering maturity stakeholder engagement and strategic improvements across infrastructure platforms.

You will drive reliability automation proactive risk management and continuous improvement initiatives while empowering your team through coaching mentoring and performance excellence.

Your key responsibilities

Leadership & People Management

• Lead mentor and grow a team of Senior and Junior Infra/SRE engineers.
• Own workforce planning skill development hiring performance reviews and succession planning.
• Promote a culture of accountability collaboration and continuous learning.
• Provide clear direction remove blockers and ensure teams deliver highquality outcomes.

Operational Ownership & Service Reliability

• Own endtoend uptime performance and reliability metrics across supported infrastructure.
• Define track and report SLOs/SLIs operational KPIs observability maturity and incident metrics.
• Lead major incident bridges coordinate crossfunctional resolution and ensure strong RCAs.
• Build proactive maintenance plans reliability roadmaps and ops maturity frameworks.

Strategic Planning & Improvements

• Identify longterm operational risks tech debt and improvement areas; create mitigation plans.
• Drive automation-first strategy across provisioning patching monitoring and compliance.
• Lead modernization initiatives such as cloud migration DevOps adoption and infra-as-code.
• Partner with architecture teams for platform decisions capacity planning and future scaling.

Stakeholder & CrossFunctional Collaboration

• Work closely with application owners environment management teams cloud teams cybersecurity and leadership.
• Act as primary contact for service health escalations operational reviews and client interactions.
• Present operational updates dashboards improvement actions and reliability insights to leadership.

Governance Compliance & Process Excellence

• Accountable for adherence to ITSM processes Incident Problem Change.
• Ensure audit readiness risk controls and compliance across environments.
• Standardize runbooks SOPs and operational documentation across the team.
• Drive maturity in monitoring alerting hygiene RCA quality and patching/vulnerability compliance.

Innovation Automation & Engineering Excellence

• Advocate for modern engineering practices (SRE DevOps GitOps IaC).
• Sponsor automation initiatives that eliminate toil and improve speed/quality.
• Encourage PoCs new tool evaluations and adoption of bestinclass observability solutions.

Skills and attributes for success

Leadership & Influence

• Strong peoplemanagement mentoring and coaching abilities.
• Ability to inspire teams build trust and drive results through empowerment.
• Skilled in conflict management team motivation and performance alignment.

Technical Depth

• Strong understanding of Linux/Unix Cloud (Azure/AWS/GCP) networking monitoring SRE concepts.
• Ability to review technical designs challenge solutions and provide SME guidance.
• Comfortable with automation standards code reviews and architecture discussions.

Strategic Thinking

• Ability to balance operational needs with long-term engineering improvements.
• Skilled in planning risk management prioritization and capacity forecasting.

Operational Excellence

• Strong experience with ITSM MIM leadership RCA governance and operational KPIs.
• Ability to drive reliability improvements and uplift monitoring/observability.

Communication & Collaboration

• Excellent written and verbal communication.
• Skilled in presenting insights leading discussions and handling stakeholder escalations.
• Ability to influence without authority and coordinate across global teams.

Behavioral Strengths

• High ownership proactive mindset and calmness under pressure.
• Structured problem solver with a processdriven approach.
• Operates with integrity transparency and customercentric mindset.

To qualify for the role you must have

• 914 years of experience in Infra Support Cloud Operations DevOps or SRE
• At least 35 years of people-management or technicalleadership experience
• Strong expertise in Linux/Unix Cloud Infrastructure (Azure/AWS/GCP) automation & monitoring
• Proven experience leading MIM bridges RCAs operational governance and stakeholder interactions
• Hands-on exposure to automation configuration management (Ansible) GitOps or IaC practices
• Strong understanding of SRE frameworks (SLIs/SLOs/error budgets)
• Experience managing patching compliance vulnerability remediation programs
• Ability to handle global teams in a followthesun or 24x7 model
• Strong communication decision-making and leadership capabilities
• No location constraints; ability to work across time zones
• Experience leading crossfunctional technical discussions and providing SME guidance during design automation and troubleshooting sessions
• Proven ability to drive endtoend operational improvements including reducing MTTR improving automation coverage and strengthening monitoring maturity
• Strong experience in planning and executing environment upgrades migrations and lifecycle activities with minimal downtime
• Ability to create highquality technical documentation such as SOPs runbooks RCA reports and automation playbooks
• Handson experience in evaluating new tools technologies and cloud-native solutions to recommend improvements in stability cost and operational efficiency

Technologies and Tools

Must have

• Advanced cloud expertise in Azure/AWS/GCP including governance cost optimization IAM networking and platform reliability.
• Experience managing multiregion multienvironment cloud infrastructures (production nonprod)
• Deep Linux/Unix expertise with ability to guide teams on performance debugging kernel tuning & security hardening.
• Strong understanding of enterprise networking routing firewalls load balancers VPN proxies DNS architecture.
• SRE Practitioner certifications
• Handson experience with monitoring & observability ecosystems Splunk Prometheus Grafana ELK Dynatrace App Insights CloudWatch etc.
• Ability to define monitoring standards alert hygiene policies dashboards and service health KPIs
• Strong automation skills using Ansible Git/GitHub Python/Shell/Bash CI/CD tools.
• Experience implementing infrastructure-as-code or GitOps practices (Terraform ARM/Bicep CloudFormation exposure preferred).
• Strong patching compliance security and vulnerability lifecycle understanding including interaction with Cyber/CTO teams..
• Handson experience with ITSM tools ServiceNow Jira Azure DevOps; ability to define processes and governance.
• Experience with virtualization & storage platforms (VMware vSphere Veeam NetApp SAN/NAS concepts).
• Understanding of backup & DR planning replication strategies RPO/RTO design.
• Ability to evaluate new tools for observability automation compliance or productivity.
• Good command of log analysis event correlation & root cause isolation..
• Experience leading environment migrations upgrades modernization or cloud transformation projects.

Good to have

• Cloud Architect or DevOps Professional
• Handson Kubernetes knowledge (AKS/EKS/GKE) and container runtime concepts
• Knowledge of service mesh ingress controllers and container security
• Exposure to configurationdrift tools like Puppet/Chef/SaltStack
• Familiarity with Zero Trust Security MFA identity governance and cloud security tools
• Knowledge of SOAR/SIEM integrations in operational contexts
• Experience with FinOps practices cost forecasting budgeting optimization reports
• Familiarity with ETL operations or data platform reliability (if supporting data workloads)
• Experience with SLO/SLI frameworks reliability modeling and capacity forecasting tools
• Knowledge of secrets management systems (Vault Azure Key Vault AWS KMS)
• Experience with workflow automation using ServiceNow Logic Apps Power Automate Rundeck Jenkins or GitHub Actions
• Familiarity with compliance frameworks (ISO 27001 SOC2 NIST CIS Benchmarks)
• Hands-on experience with log pipelines agents forwarders and distributed tracing tools
• Understanding of API gateways reverse proxies and integration services
• Experience guiding teams in code review standards enforcement and automation best practices

What we look for

• Enthusiastic learners with a passion for cloud technologies and DevOps practices.
• Problem solvers with a proactive approach to troubleshooting and optimization.
• Team players who can collaborate effectively in a remote or hybrid work environment.
• Detail-oriented professionals with strong documentation skills.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations Argentina China India the Philippines Poland and the UK and with teams from all EY service lines geographies and sectors playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants we offer a wide variety of fulfilling career opportunities that span all business GDS you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Well introduce you to an ever-expanding ecosystem of people learning skills and insights that will stay with you throughout your career.

• Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: Well provide the tools and flexibility so you can make a meaningful impact your way.
• Transformative leadership: Well give you the insights coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs.

EY Building a better working world

EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.