The IT Manager reports to the Digital Transformation Program Director and is a member of the management committee.
The role combines:
- Endtoend responsibility for IT operations (RUN)
- Execution of digital transformation initiatives
- Leadership of internal teams
- Governance of external service providers
- Strong collaboration with business and support departments
The IT Manager ensures that the IT environment is stable secure and performant while progressively evolving the organisation towards its target operating model.
Key Responsibilities
IT Operations (RUN)
- Ensure availability stability and performance of IT systems
- Structure and monitor operational activities
- Define and track operational KPIs and risk indicators
- Guarantee continuity of service
Incident & Crisis Management
- Lead and coordinate teams during major incidents
- Communicate clearly with management and stakeholders
- Drive rootcause analysis and corrective actions
Leadership & Organisation
- Manage and structure internal IT teams (infrastructure applications support)
- Set priorities delegate effectively and foster accountability
- Professionalise ways of working and internal processes
MultiVendor Management
- Govern external service providers and partners
- Monitor and enforce SLAs and service quality
- Clarify responsibilities and arbitrate disputes
- Ensure alignment between suppliers and internal objectives
IT Governance & Alignment
- Contribute to the Target Operating Model (TOM)
- Support IT architecture CMDB and service catalogue initiatives
- Participate in technology and governance decisions
- Provide clear visibility on IT health to management
Projects & Transformation
- Translate digital strategy into executable IT initiatives
- Ensure coherence between transformation projects and RUN
- Organise planning execution and transition to operations
Public Procurement & Collaboration
- Contribute to IT public tenders and technical specifications
- Participate in evaluation of offers and supplier selection
- Collaborate closely with Finance Procurement Legal Data and business teams
- Engage frequently with business stakeholders
Qualifications :
- 810 years of experience in IT
- Strong background in critical IT operations (RUN)
- Proven experience managing major incidents and crises
- Experience in multisupplier environments
- Prior exposure to publicsector or regulated environments is a strong asset
Skills
- Structured leadership and strong communication skills
- Decisionmaking ability and stress resistance
- Solid understanding of:
- Hybrid infrastructures
- Integration and security
- IT governance frameworks (ITIL COBIT ISO 27001)
- Project and delivery methodologies (Agile Prince2)
Languages
- Proficiency in French or Dutch
- Good technical command of English
Additional Information :
For nonEU candidates
- Must hold a valid work permit for Belgium
- Must have a residence permit confirming right of residence
Remote Work :
No
Employment Type :
Full-time
The IT Manager reports to the Digital Transformation Program Director and is a member of the management committee.The role combines:Endtoend responsibility for IT operations (RUN)Execution of digital transformation initiativesLeadership of internal teamsGovernance of external service providersStrong...
The IT Manager reports to the Digital Transformation Program Director and is a member of the management committee.
The role combines:
- Endtoend responsibility for IT operations (RUN)
- Execution of digital transformation initiatives
- Leadership of internal teams
- Governance of external service providers
- Strong collaboration with business and support departments
The IT Manager ensures that the IT environment is stable secure and performant while progressively evolving the organisation towards its target operating model.
Key Responsibilities
IT Operations (RUN)
- Ensure availability stability and performance of IT systems
- Structure and monitor operational activities
- Define and track operational KPIs and risk indicators
- Guarantee continuity of service
Incident & Crisis Management
- Lead and coordinate teams during major incidents
- Communicate clearly with management and stakeholders
- Drive rootcause analysis and corrective actions
Leadership & Organisation
- Manage and structure internal IT teams (infrastructure applications support)
- Set priorities delegate effectively and foster accountability
- Professionalise ways of working and internal processes
MultiVendor Management
- Govern external service providers and partners
- Monitor and enforce SLAs and service quality
- Clarify responsibilities and arbitrate disputes
- Ensure alignment between suppliers and internal objectives
IT Governance & Alignment
- Contribute to the Target Operating Model (TOM)
- Support IT architecture CMDB and service catalogue initiatives
- Participate in technology and governance decisions
- Provide clear visibility on IT health to management
Projects & Transformation
- Translate digital strategy into executable IT initiatives
- Ensure coherence between transformation projects and RUN
- Organise planning execution and transition to operations
Public Procurement & Collaboration
- Contribute to IT public tenders and technical specifications
- Participate in evaluation of offers and supplier selection
- Collaborate closely with Finance Procurement Legal Data and business teams
- Engage frequently with business stakeholders
Qualifications :
- 810 years of experience in IT
- Strong background in critical IT operations (RUN)
- Proven experience managing major incidents and crises
- Experience in multisupplier environments
- Prior exposure to publicsector or regulated environments is a strong asset
Skills
- Structured leadership and strong communication skills
- Decisionmaking ability and stress resistance
- Solid understanding of:
- Hybrid infrastructures
- Integration and security
- IT governance frameworks (ITIL COBIT ISO 27001)
- Project and delivery methodologies (Agile Prince2)
Languages
- Proficiency in French or Dutch
- Good technical command of English
Additional Information :
For nonEU candidates
- Must hold a valid work permit for Belgium
- Must have a residence permit confirming right of residence
Remote Work :
No
Employment Type :
Full-time
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