PEAK Front Desk Receptionist

The University Counseling Center is hiring a Front Desk Receptionist. The assignment is scheduled to last from March 16th until July 1st 2026.

Essential Duties/Responsibilities:

Coordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the facility.

• Schedules patient appointments either by telephone or in person.
• Obtains patient demographics on new patients and updates demographics on established patients.
• Answers telephone calls and distributes to the appropriate personnel.
• Prepares and enters healthcare providers schedules into the computer.
• Coordinates schedules as directed to patient requiring multiple services.
• Greets patients as they come into the clinic for scheduled appointments.
• Accepts payments and writes receipts.
• Inspects the encounter form for completeness and accuracy.
• Copies insurance cards and distributes to the appropriate employee.
• Prepares encounter forms and billing packets for patients to be seen.
• May prepare and type daily deposits.
• Balances and closes cash box daily.
• Prepares ancillary forms for other services to include but not limited to x-rays vascular studies etc.
• Prints and faxes physician schedules to offices.
• Pulls patient charts for appointments or to file lab x-ray hospital information or other information into the chart.
• Copies medical records for patients and other providers or facilities.
• Files patient charts.
• Prepares inactive patient charts for storage.
• Maintains log of charts in storage.
• Secures charts that have been sent to storage that are needed in the clinic.
• Replaces torn charts with new covers.
• Makes up new patient charts and/or packets of information.
• Requests medical records from other facilities.
• Discusses financial accounts with patients.
• Verifies insurance eligibility and primary care physicians for patients.
• Secures referrals to other providers for HMO patients.
• Secures referrals from PCPs for HMO patients to be seen in the clinic.
• Collects and verifies proof of income in order to determine what sliding scale discount is appropriate.
• Dispenses supplies as needed.
• Notifies appropriate person when supplies are low and need to be reordered.
• Types notes and letters for physicians.
• Makes immunization cards.
• Logs mail receipts according to University policy.
• Sorts and distributes mail.
• Performs various duties as needed in order to successfully fulfill the function of the position.

Required: High School diploma or GED; AND:

12 months experience in a customer service role.

Required Knowledge Skills Abilities:

• Customer service
• Ability to communicate verbally and in writing
• Ability to resolve problems in a timely manner
• Proficient with Microsoft Office Suite (Word Excel and Outlook)
• Ability to multitask and meet deadlines
• Ability to maintain patient confidentiality
• Ability to enhance professional growth and development through in-service meetings and education programs

Physical Working Conditions:
Must be able to work in sitting position use computer and answer telephone.

Environmental Working Conditions:
Office Work Environment.

Equal Employment Opportunity Statement

The University in compliance with all applicable federal and state laws and regulations does not discriminate on the basis of race color national origin sex sexual orientation marital status genetic information gender identity/expression (consistent with applicable law) age (40 or older) religion disability political beliefs or status as a veteran in any of its policies practices or procedures. This includes but is not limited to admissions employment housing financial aid and educational services.

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