Manager I, Acquisition Sales

Irving, TX - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader take a look at the exciting employment opportunities that are currently available and apply online.

Job Summary

The Manager position will have responsibility and direct oversight and development of analysts associates supervisors and/or customer service agents. Position operates in support of customer satisfaction and other business objectives. This position reports to a Sr. Manager/Director. Responsibilities include interface with cross-function support teams throughout the organization. This position provides leadership to supervisors and employees to ensure a positive work environment good employee relations and adherence to current Company policies procedures and regulations.

Job Description

Key Accountabilities

Provide leadership to employees who are accountable for handling a variety of issues/ inquiries in a manner which enhances customers experiences in a competitive market.

Direct teams that are accountable for handling customer calls e-mails faxes in a manner which enhances customer loyalty and retention and increases revenues.

Responsible for supporting and maintaining service metrics designed to build loyalty and retain profitable customers.

Serve as liaison between various departments to ensure Corporate goals and initiatives and customer needs are achieved.

Implement new services developed by Marketing and Sales organization designed to increase sales and retain customers.

Ensure all employees have the opportunity to develop their skills abilities and careers through comprehensive training and employee development programs.

Support a defined business plan which supports Company and Customer Operations goals.

Manage performance and administer salaries for associates analysts and supervisors who provide daily leadership for front-line employees.

Support planning coordinating managing and allocating resources to achieve customer satisfaction goals within established parameters.

Oversee the response and resolution of highly sensitive requests and inquiries from business/consumer customers.

Education Experience & Skill Requirements

3-5 years previous professional experience

0-1 years experience supervising teams of production / professional employees

High School Diploma or equivalency required

Demonstrated track record of increased work responsibility

Knowledge of the electricity industry and/or competitive retail markets

Strong analytical creative or sales work background

Skill in using computer software applications such as Microsoft Office

Excellent customer-focused skills and ability to solve problems

Must be detailed-oriented and possess the ability to follow through on assignments

Experience gained through college degree programs and/or certifications is applicable to above skills

Key Metrics

Ability to achieve quality work under deadline pressure

Ability to gain content knowledge quickly

Demonstrated ability to work effectively in a rapidly changing environment

Ability to analyze performance trends and operational metrics in an effort to identify and articulate performance issues and improvement opportunities

Ability to develop and prepare business analysis and recommendations

Ability to manage a diverse range of projects simultaneously

Ability to plan forecast and manage resources; i.e. budget staff etc. Ability to work comfortably with all levels of management and leadership

Job Family

Customer Service

Company

Vistra Retail Operations Company

Locations

Irving Texas

Texas

We are a company of people committed to: Exceeding Customer Expectations Great People Teamwork Competitive Spirit and Effective Communication. If this describes you then apply today!

If you currently work for Vistra or its subsidiaries please apply via the internal career site.

It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment including in selection for job opportunities without regard to race color religion sex sexual orientation gender identity pregnancy national origin age disability genetic information military service protected veteran status or any other consideration protected by federal state or local laws.

If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation please email usmake a request.

Required Experience:

Manager