Desktop Support Analyst III

Clearwater, SC - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Our Company

Explore how you can contribute at AmeriLife.

For over 50 years AmeriLife has been a leader in the development marketing and distribution of annuity life and health insurance solutions for those planning for and living in retirement.

Associates get satisfaction from knowing they provide agents marketers and carrier partners the support needed to succeed in a rapidly evolving industry.

Job Summary

The Desktop Support Analyst III is responsible for providing advanced technical support to end-users across an enterprise environment. This role involves troubleshooting complex hardware and software issues managing Windows and Mac systems and ensuring optimal performance of IT resources. The analyst will support 4000 users assist with system upgrades maintain IT documentation and collaborate with other IT teams to enhance overall technology operations. Additionally the role includes mentoring junior support staff implementing security best practices and contributing to IT projects such as deployments and migrations. Strong problem-solving skills excellent customer service and the ability to work in a fast-paced environment are essential.

Job Description

Key Responsibilities
Provide Tier 2 and Tier 3 support for Windows and Mac systems including installation configuration and troubleshooting.
Support end-users across multiple locations ensuring prompt resolution of hardware software and network issues.
Deploy maintain and upgrade desktops laptops mobile devices printers and other peripherals.
Manage and support enterprise applications including Microsoft 365 VPN endpoint security and collaboration tools.
Work with Active Directory group policies and user account management.
Assist with imaging deployment and lifecycle management of devices using tools like SCCM Intune or JAMF.
Troubleshoot network connectivity issues including LAN Wi-Fi and VPN access.
Maintain detailed documentation of incidents solutions and standard operating procedures.
Train and guide junior analysts and end-users on best practices for IT systems and security.
Participate in IT projects including system upgrades migrations and hardware rollouts.

Qualifications & Skills
Education & Experience:
Degree in Computer Information Technology (preferred) or equivalent experience.
5 years of IT support experience preferably in an enterprise environment with 500 users.

Technical Skills:
Strong knowledge of Windows (10/11) and macOS environments.
Experience with Active Directory Office 365 and enterprise management tools.
Familiarity with ITSM ticketing systems (e.g. ServiceNow Jira or Remedy).
Understanding of networking fundamentals (TCP/IP DNS DHCP VPN).
Experience with remote desktop tools and endpoint management solutions.

Soft Skills:
Problem-solving mindset with the ability to troubleshoot complex issues.
Excellent verbal and written communication skills able to explain technical concepts to non-technical users.
Ability to prioritize tasks manage time effectively and work in a fast-paced environment.

Why Join Us
Work with cutting-edge technology in a collaborative IT environment.
Opportunity to expand your skill set and grow within the company.
Be part of a team that values innovation problem-solving and excellent service.

What AmeriLife Offers

A comprehensive benefits package that includes PTO medical dental vision retirement savings disability insurance and life insurance.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race color religion creed sex (including pregnancy childbirth breastfeeding or related medical conditions) sexual orientation gender identity or expression age national origin ancestry disability genetic information marital status veteran or military status or any other protected characteristic under applicable federal state or local law. We are committed to providing an inclusive equitable and respectful workplace where all employees can thrive.

Americans with Disabilities Act (ADA) Statement

We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process please contact us at .

Pay Transparency Statement

We are committed to pay transparency and equity in accordance with applicable federal state and local laws. Compensation for this role will be determined based on skills qualifications experience and market factors. Where required by law the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information such as benefits bonuses and commissions will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about discussing or disclosing their pay or the pay of another employee or applicant as protected under applicable law. Pay ranges are available upon request.

Background Screening Statement

Employment offers are contingent upon the successful completion of a background screening which may include employment verification education verification criminal history check and other job-related inquiries as permitted by law. All screenings are conducted in accordance with applicable federal state and local laws and information collected will be kept confidential. If any adverse decision is made based on the results applicants will be notified and given an opportunity to respond.