English Speaking HR Specialist Shared Service (Fixed term)
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
The Specialist HR Shared Service employees through their lifecycle at Ford by advising them in any HR matters and completing administrative tasks in the internal systems. His/her goal is to ensure an excellent customer experience which includes phone and chat support transactional processes based on our operational documentation and service promise in order to provide end-to-end customer care. He/she will proactively support employees and dependents managers and HR management.
Responsibilities
Supporting employees and dependents managers HR management government agencies and applicants.
Accurately completing transactions understanding the customers questions and issues advising them in a professional way and handling their queries in a timely manner utilizing HR Contact Center procedures policy manuals knowledge management system and other reference materials
Creating employment related documents that support the regulations of the country-specific legal environment
Document all transactions customer inquiries and their resolutions in the HR Contact Center case management technology application
Meet and strive to exceed HR Contact Center Key Performance Indicators (KPIs)
Escalate customer requests in a timely manner when additional research or analysis is necessary.
Manage control through the transactions audit process
Representing an HR professional process expert supporting team in high quality resolution of complex cases and onboarding new joiners
Following even complex processes and paying attention to details to ensure data quality in HR systems
Cooperate with HR Business Partners to guarantee the best employee experience; actively support process related calls & meetings
Being proactive in handling risks or process gaps or process improvements that you face and involving the responsible teams to find a solution together
Mastering high-level process understanding of all teams and connections; initiating information flow between teams
Support operational planning along with workload management ensuring the KPI-s are met
Realizing patterns and taking actions with supervisory support if needed
Lead or participate in projects supporting department development or yearly target achievements
Support the daily work of the supervisors and act as a backup if needed
Act as role model
Any other duties as required by the line manage
Qualifications
Desirable Bachelors Degree preferably in Human Resources Business Administration or other related fields
Minimum 2 years of customer service data processing or HR experience preferred
Key Abilities:
Demonstrated effectiveness working with contact center technology including but not limited to contact center tracking system and Human Resources Information Systems (HRIS)
Ability to identify unusual calling events or frequent customers issues and work with the HR Contact Center Supervisor to suggest process procedure and training improvement opportunities
Ability to drive to first-time through solutions
Proactivity Demonstrating positive attitude when facing difficulties
Ability to communicate effective through written and oral communication and consistently deliver high quality customer service in a professional manner
Demonstrated effectiveness when dealing with dissatisfied customers
Ability to work as a team member in a specialized area with a diverse audience
Ability to remain flexible with staff scheduling changes and time zones
English knowledge is mandatory
What we offer:
Being part of a fully supportive collaborative and dynamic team
Working in an environmentally friendly and well-equipped office in the XIII. district of Budapest
Hybrid working model - currently 3 office days as of April 4 office days required
Working in shifts from Monday to Friday between 7/8/9 a.m. and 4/5/6 p.m.
Learning opportunities in the field of HR and possibilities to explore other countries HR processes and growing in your career by taking on new projects and tasks and developing within the People First Team
Colorful tasks as you will be involved in all HR processes regarding the English employees
Cafeteria Benefits package
As you will join a car sales company you can use your discount for new and used car purchase and you can have the chance to try even the most recent models during test driving days.
Please note that we currently run background checks as part of our recruitment process pending a successful interview.
#LI-FordHungary
#LI-GG1
Required Experience:
IC
Key Skills
- Employee Relations
- Typing
- Succession Planning
- Human Resources Management
- Military Experience
- Case Management
- Benefits Administration
- HRIS
- Payroll
- ADP
- Human Resources
- Leadership Experience
About Company
Ford® is Built for America. Discover the latest lineup in new Ford vehicles! Explore hybrid & electric vehicle options, see photos, build & price, search inventory, view pricing & incentives & see the latest technology & news happening at Ford.
