English-speaking HR Associate Shared Service (Fixed term)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are looking for an HR Associate with fluent English to join us in our People First Team in our Budapest XIII. Váci Greens office.
As an HR Associate you will be responsible for processing HR-related changes in the HR System creating documentation and keeping an eye on employee satisfaction. Our customers can reach out to us via phone chat and the HR Portal so you will be able to use your English knowledge.
Responsibilities
Supporting employees and dependents managers HR management government agencies and applicants.
Accurately completing transactions understanding the customers questions and issues advising them in a professional way and handling their queries in a timely manner utilizing HR Contact Center procedures policy manuals knowledge management system and other reference materials
Creating employment related documents that support the regulations of the country-specific legal environment
Document all transactions customer inquiries and their resolutions in the HR Contact Center case management technology application
Meet and strive to exceed HR Contact Center Key Performance Indicators (KPIs)
Increase HR subject matter knowledge seeking first call resolution shorten call time and increase data quality.
Escalate customer requests in a timely manner when additional research or analysis is necessary.
Manage control through the transactions audit process
Being proactive in handling risks or process gaps that you face and involving the responsible teams to find a solution together.
Initiating and leading process improvement projects to release capacity for the incoming new processes
Any other duties as required by the line manager
Qualifications
Professional background:
Desirable Bachelors degree preferably in Human Resources Business Administration or other related fields
Being curious about HR processes and employee-focused operations and have 0-3-year experience within customer service or HR
Key abilities:
Speaking English and Hungarian fluently supporting the business on a daily basis in both languages
Communicating effectively on phone and in e-mail as well.
Paying attention to details related to employee questions and data accuracy.
Showing flexibility with staff scheduling and time zone differences.
Proficient/intermediate understanding of MS Excel and Word.
Key Characteristics:
dedicated to job
self-driven & independent
analytical result-oriented structured way of working
excellent interpersonal skills
precise working method
technology skilled
human centric mindset
learning ability
accountability
customer focused (Consistent high quality & professional customer service)
Desirable skills:
Knowledge and understanding of various HR processes
Continuous improvement
Effectiveness (First time through)
Effective customers recovering
Negotiation
Provide HR counseling to customers
Active Listening
Working interregional
Flexible to scheduling changes and time zones
effective decisions making
What we offer:
Being part of a fully supportive collaborative and dynamic team
Working in an environmentally friendly and well-equipped office in the XIII. district of Budapest
Hybrid working model - currently 3 office days as of January 4 office days required
Working in shifts from Monday to Friday between 7/8/9 a.m. and 4/5/6 p.m.
Learning opportunities in the field of HR and possibilities to explore other countries HR processes and growing in your career by taking on new projects and tasks and developing within the People First Team
Colorful tasks as you will be involved in all HR processes regarding the English employees
Cafeteria Benefits package
As you will join a car sales company you can use your discount for new and used car purchase and you can have the chance to try even the most recent models during test driving days.
Please note that we currently run background checks as part of our recruitment process pending a successful interview.
#LI-FordHungary
#LI-GG1
Required Experience:
IC
Key Skills
- Restaurant Experience
- Time Management
- Food Service
- Data Entry
- Customer Service
- Direct Support
- Computer Skills
- Serving Experience
- Medical office experience
- Dietary Department Experience
- Medical Terminology
- Phone Etiquette
About Company
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