Supervisory Business Manager

Duties of the position include but are not limited to:
Program Oversight Evaluation & Strategic Planning Program Evaluation:

• Extensive delegated authority from the service line ACOS and freedom of action to provide leadership resolve operational problems and direct program planning development and management.
• Integrate the work of a complex administrative team across multiple sites where each member contributes a portion of the analyses facts recommendations and judgement.
• Analysis of the departments programs functions and organizations to determine whether the management systems in current use efficiently and effectively accomplish objectives sought and whether they provide controls necessary for sound management

• Responsible for working with the ACOS to establish a long and short term strategic planning process within the Service Line that will consider and effectively integrate resource management planning; the missions of the VHA VISN and healthcare system
• Create team-based quality improvement plans including definition of department goals utilizing performance measures appropriate analysis tools and total quality improvement methods.
• Guides and assists staff in identifying meaningful/relevant management indicators for program performance evaluations.
• Develops procedures for and ensures the implementation and achievement of the provision of services to VA Pittsburgh patients patients treated throughout the VISN 4 Western Market and those serviced other VISNs through the service lines TeleMental Health Hub.

• Identifies the need for and recommends modifications or changes in business practices to bring the department into compliance with VA/VAPHS goals.
• Oversees the development of administrative standard operating procedures and the implementation of operating policy in all phases of administrative management.
• Develop and coordinates the implementation of internal policies and programs relating to equal employment merit promotion position management and employee relations and ensures support for these programs from program managers team leaders and subordinate managers.

• Responsible for identifying budget needs and negotiates with management to arrive at appropriate funding levels that make the most effective use of resources.
• Duties include defining budget requirements executing approved funds analyzing actual vs planned etc.
• Responsible for the departments budget forecasting planning and allocation of resources and accounting and financial reporting

• Responsible for the oversight of the Service Lines human capital resources and the associated policies and procedures necessary to meet effective staffing levels and utilization.
• Developing short- and long-term staff utilization plans and requirements.
• Analyzing changes in staffing requirements organizational structural changes and alignment assuring positions provide optimum balance between economy efficiency and skill utilization
• Responsible for oversight of HR processes outside of service line for those individuals working within the departments clinics (CBOCs PCS PC staff)

• Technical Supervision of the Supervisory Medical Support Assistant positions will be provided by the ACOS of Behavioral Health.
• Oversees the daily operation of the administrative personnel in the service line; ensures that agency policies and priorities are being followed
• Develops performance standards; and evaluates work performance of subordinates.
• Performs the administrative and personnel management functions relative to the staff supervised. Develops work improvement plans recommending personnel actions as necessary.
• Resolves minor complaints from employees; refers group grievances and more serious unresolved complaints to higher level mangers; effects minor disciplinary measures such as warnings and reprimands and recommends action in more serious cases.
• Interviews candidates for positions in the department recommends appointments promotions and reassignments to department positions identifies and provides for training needs; and finds ways to improve production or increase the quality of work within the area of authority.
• Responsible for the oversight of subordinates that manage/organize compliance of all training requirements for the service line including mandatory and position specific training.
• Performs other related duties as assigned.

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Qualifications

To qualify for this position applicants must meet all requirements by the closing date of this announcement 02/09/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

• Specialized Experience:You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: Program Oversight Evaluation & Strategic Planning Program Evaluation Budgeting Monitoring Finances Human Resources & Supervisory Duties. OR
• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Ph.D or equivalent doctoral degree. OR 3 Full years of progressively higher level graduate education leading to such a degree or LL.M if related.
• Combination: Applicants may also combine education and experience to qualify at this level.

• Administration and Management
• Arithmetic
• Attention to Detail
• Auditing
• Communications and Media
• Conflict Management
• Conflict Management
• Creative Thinking
• Data Management
• Flexibility