Customer Support Agent

Come as you are

Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence we value respect openness and trusted collaboration. We do not tolerate intolerance.

Your Opportunity

At TransIP were looking for a new colleague for our Customer Support team. Do you enjoy it when friends and family come to you with their (IT) questions Do you get excited about a complicated puzzle Do you have a geeky tattoo on your arm Are you a PC or console gamer Then you belong with us!

You currently dont have the knowledge but you do have an affinity for IT Then dont wait any longer seize your opportunity and apply! Through internal training and courses well teach you all the tricks of the trade. Customers will come to you with their questions. This can be done through our ticket system by phone or via chat. Well explain how to best assist the customer and you in turn help them with the knowledge youve just acquired.

Well not only help you become the very best Supporter but also gladly support you in the next step in your career.

What does your day look like

First a cup of coffee. After analyzing yesterdays results youll start the day with your teammates during a stand-up meeting. Success stories will be shared as well as lessons learned from things we shouldnt do.

So many customers so many questions. Every day is different and brings new challenges that youll solve for the customer with the help of your colleagues. You know exactly what the customer is looking for which product or feature best suits their needs and youll advise them enthusiastically. Youll also be the link with product specialists translating customer needs into concrete improvements in our products and processes. Dont worry well teach you all this! Well teach you youll teach our customers.

Our customers dont just have questions during the day. They can also use our help in the evenings and on weekends. Although your regular working days are weekdays we may ask you to take on an evening or weekend shift. Would you prefer to work part of the weekend on a regular basis That is also possible we are happy to think with you about a schedule that suits you.

Your Profile

Motivation! The most important thing we expect from you is a healthy dose of enthusiasm and a willingness to learn. Youre an unparalleled listener understand their needs and provide tailored advice. Youll show empathy for the customers situation and ensure theyre happy with your solution.

Well teach you everything: How does DNS work What is a VPS How do I set up my email on my phone Which of your packages best suits my needs No prior knowledge is necessary because youll learn it all with us!

Additionally we are looking for;

• A strong desire to learn

• Affinity for IT

• Customer focus

• Strong communication skills in Dutch and English

• At NL youll work from home or at the office in consultation with your team.

At our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact Check it outhere.