Customer Support Agent (Travel)
Share
Job Location:
Charlotte, VT - USA
Yearly Salary:
$ 55000 - 67000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Customer Support Agent (Travel)
Location: Charlotte NC
Salary: $55000 - $67000 per year
Job Type: Full-time
About Us
At Seronda Network were a forward-thinking digital solutions provider dedicated to connecting businesses with innovative strategies in communication branding and technology. Located in the vibrant heart of Denver CO we pride ourselves on fostering a dynamic work environment that inspires creativity and collaboration. Join our team to make a real impact in the world of digital networking!
Job Description
Description
We are seeking a dynamic and dedicated Customer Support Agent (Travel) to join our passionate this role you will be the first point of contact for travelers seeking assistance information and advice regarding their travel plans. The ideal candidate will not only possess excellent communication skills but also a genuine passion for travel and providing top-notch customer service.
Responsibilities
- Respond to customer inquiries via phone email and chat in a timely manner
- Assist customers with booking travel arrangements including flights hotels and transportation
- Provide information on travel policies procedures and destination highlights
- Resolve customer concerns and complaints with empathy and effective problem-solving skills
- Follow up with customers to ensure satisfaction and address any ongoing issues
- Maintain accurate records of all interactions and transactions in our CRM system
- Stay updated on travel trends policies and customer service best practices
Skills and Qualifications
- High school diploma; additional qualifications in travel and tourism are a plus
- Proven experience in customer service preferably in the travel industry
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to handle stressful situations with professionalism
- Familiarity with customer relationship management (CRM) software
Benefits
- Competitive salary and comprehensive benefits package.
- Health dental and vision insurance.
- 401(k) retirement plan with company match.
- Generous paid time off and paid holidays.
- Professional development and training opportunities.
- Dynamic and collaborative work environment.
Ready to Apply
If youre ready to bring your communication expertise to a company that values innovation and collaboration wed love to hear from you! Join Seronda Network and make a difference in how we connect and communicate.
Required Experience:
Unclear Seniority
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Join Seronda Networks as a Data Entry Clerk! About Us: At Seronda Networks, we're not just a company that offers cutting-edge solutions; we're a community focus...
