JuniorMiddle Delivery Manager
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a Junior/Middle Delivery Manager to support a Senior Delivery Manager and progressively take ownership of a portfolio of client accounts within our IT outsourcing environment.
This is a growth-oriented role combining client operations people management and delivery coordination. The Delivery Manager will initially manage low-to-medium complexity accounts with senior guidance and is expected to operate independently on assigned accounts over time.
Tasks
Client Management & Delivery
- Manage day-to-day operations for assigned client accounts (status calls follow-ups action tracking).
- Act as the main operational point of contact for assigned clients with escalation support from a Senior DM.
- Coordinate internal teams to ensure delivery commitments are met.
- Identify risks early and propose mitigation actions.
- Participate in client discussions related to scope changes extensions and delivery topics with senior stakeholder support.
People & Performance Management
- Conduct regular 1:1 meetings with consultants assigned to owned accounts.
- Monitor engagement performance and delivery quality.
- Provide structured feedback and support development discussions.
- Support onboarding and offboarding processes for assigned resources.
- Escalate complex people-related topics to the Senior DM or HR when needed.
Stakeholder & Internal Collaboration
- Collaborate with HR Finance Recruitment and Delivery leadership to ensure smooth operations.
- Share structured feedback from consultants and clients with internal stakeholders.
- Support retention and team stability initiatives.
Requirements
Experience
- 13 years of experience in a client-facing B2B role within IT / services(Customer Success HRBP Recruiter Account Coordination Delivery Support Client Operations etc.)
- Experience managing multiple clients or stakeholders in parallel
Hands-on exposure to:
- Client communication & status calls
- Escalation handling
- Performance follow-up or people coordination
Skills
- Strong communication and relationship-building skills
- Ability to handle difficult conversations with guidance
- Ownership mindset with openness to learning
- Strong organization and prioritization
- Fluent English (written & spoken)
Nice to Have:
- Experience in IT outsourcing / staffing
Effort: Full time long term
Way of working: Hybrid in Bucharest
Location: Bucharest (Romania)
Key Skills
- Project Management Methodology
- Kanban
- Project / Program Management
- Agile
- Waterfall
- Project Leadership
- Application Development
- Project Management
- Scrum
- Microsoft Project
- SDLC
- Project Implementation
About Company
IT Teams is a software development company with consistent experience in outsourcing and remote staffing. IT Teams assembles passionate experts to help companies and startups achieve success. We deliver the perfect combination of technical skills, methodology and high speed delivery ... View more
