Data Analytics
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Summary
As a Senior Data Analyst you will deliver advanced analytics and reporting for IT service operations.
You will build dashboards develop ServiceNow reports analyze large datasets and provide insights that
support operational performance and governance.
The role requires strong expertise in SQL Tableau and the ITSM domain.
Roles and Responsibilities
Collect validate and analyze data from ServiceNow and other enterprise systems.
Build optimized SQL queries and reusable datasets for reporting and analytics.
Develop Tableau dashboards with advanced visualizations filters and data security controls.
Create ServiceNow reports KPIs performance dashboards and operational scorecards.
Work with Databricks Data Lakes and relational databases to prepare analytical datasets.
Maintain documentation for KPIs definitions standards and data lineage.
Support governance compliance and audit readiness for ITSM analytics.
Collaborate with process owners and stakeholders to define requirements and improve reporting frameworks.
Professional and Technical Skills
Must Have Skills:
Advanced SQL expertise including complex joins optimization and large-scale processing.
Strong Tableau development experience includingdata blending and parameter controls.
Proficiency in ServiceNow reporting Performance Analytics and ITSM data models.
Experience working with Databricks or Data Lake environments.
Strong Excel skills for analysis and automation.
Good to Have Skills:
Familiarity with Okta-based reporting access controls.
Experience with data modelling and transformation best practices.
Exposure to ITSM governance frameworks.
Additional Information
Requires 8 to 12 years of experience in Data Analytics or ITSM Reporting roles.
This position is based in Bengaluru or Gurugram.
Strong communication and requirements-gathering skills are essential.
A full-time education of 15 years is required
As a Senior Data Analyst you will deliver advanced analytics and reporting for IT service operations.
You will build dashboards develop ServiceNow reports analyze large datasets and provide insights that
support operational performance and governance.
The role requires strong expertise in SQL Tableau and the ITSM domain.
Roles and Responsibilities
Collect validate and analyze data from ServiceNow and other enterprise systems.
Build optimized SQL queries and reusable datasets for reporting and analytics.
Develop Tableau dashboards with advanced visualizations filters and data security controls.
Create ServiceNow reports KPIs performance dashboards and operational scorecards.
Work with Databricks Data Lakes and relational databases to prepare analytical datasets.
Maintain documentation for KPIs definitions standards and data lineage.
Support governance compliance and audit readiness for ITSM analytics.
Collaborate with process owners and stakeholders to define requirements and improve reporting frameworks.
Professional and Technical Skills
Must Have Skills:
Advanced SQL expertise including complex joins optimization and large-scale processing.
Strong Tableau development experience includingdata blending and parameter controls.
Proficiency in ServiceNow reporting Performance Analytics and ITSM data models.
Experience working with Databricks or Data Lake environments.
Strong Excel skills for analysis and automation.
Good to Have Skills:
Familiarity with Okta-based reporting access controls.
Experience with data modelling and transformation best practices.
Exposure to ITSM governance frameworks.
Additional Information
Requires 8 to 12 years of experience in Data Analytics or ITSM Reporting roles.
This position is based in Bengaluru or Gurugram.
Strong communication and requirements-gathering skills are essential.
A full-time education of 15 years is required
Key Skills
- Adobe Analytics
- Data Analytics
- SQL
- Attribution Modeling
- Power BI
- R
- Regression Analysis
- Data Visualization
- Tableau
- Data Mining
- SAS
- Analytics
