Merchant Services Associate

About Wolt

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

Are you detail-oriented a great communicator and excited to work in a fast-paced tech environment Do you want to play a key role in supporting local businesses while being part of one of the Nordics most dynamic tech companies Then you might be the person were looking for!

Wolt is a Finnish technology company best known for our food and retail delivery platform connecting customers with great restaurants and stores in over 30 Sweden were continuously expanding our presence across cities and townsbringing more great food convenience and opportunities to our users and partners.

As we grow were strengthening our local teams to ensure every partner on the Wolt platform gets the support and tools they need to thrive. Join us in shaping the future of local commerce in Sweden!

Job Description:

As Wolt Sweden continues to scale were looking for a Merchant Services Associate to join our local this role youll be a key player in ensuring our merchant partnersfrom small cafes to major retail chainsget the guidance support and insights needed to succeed on the Wolt platform.

Youll act as a trusted point of contact for our partners helping them onboard operate smoothly and continually improve their performance. If youre someone who enjoys problem-solving building relationships and making a tangible impact this could be the perfect fit.

What youll be doing:

• Supporting and empowering our Merchant partners by providing ongoing training and re-education on how to effectively use Wolts systems and tools..
• Maintaining regular communication with partners to ensure theyre up to date with new features campaigns and best practices.
• Monitoring partner performance and conducting quality and satisfaction checks to ensure the highest service standards.
• Helping partners optimize their operations through data insights and user trends.
• Managing menu content and visuals on our platform to reflect the Wolt brand accurately and attractively.
• Collaborating closely with cross functional teams to share learnings and support urgent or complex partner needs.
• Continuously looking for ways to improve partner experience and internal processes.

Qualifications:

• Strong interpersonal and communication skillsyou enjoy working with people and helping others succeed.
• Experience in customer support account management operations or a related administrative role.
• Detail-oriented and structured with a hands-on and service-minded approach.
• A self-starter with a can-do attitude and a passion for great food and local businesses.
• Fluency in Swedish and English is required.

Additional Information

If you are excited about working in a high-growth environment taking ownership and being the key player in maintaining integrations and expanding the more technical aspects of our local organization then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue apply today!

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.