ServiceNow Engineer

ServiceNow Engineer (with SailPoint ISC Integration)
Need to have ServiceNow experience with ISC integrations
Service now and ISC and Integrating service catalog

Overview
Were seeking a ServiceNow professional with deep hands on experience integrating SailPoint Identity Security Cloud (ISC) into enterprise workflows across a healthcare environment. This role focuses heavily on building and maintaining ServiceNow SailPoint ISC integrations including Service Catalog integration identity lifecycle automation and secure access provisioning. This position is critical to ensuring compliant efficient and reliable access for clinicians staff and operational teams in a 24/7 patient care organization.

Key Responsibilities
Configure maintain and enhance ServiceNow modules (ITSM ITOM HRSD CMDB) to support clinical and administrative workflows.
Design build and optimize integrations between ServiceNow and SailPoint ISC including REST/SOAP APIs event driven automation and SCIM based provisioning.
Integrate SailPoint ISC with the ServiceNow Service Catalog enabling automated access requests approvals and provisioning workflows.
Build and refine identity lifecycle processes (joiner/mover/leaver) to ensure timely and compliant access for providers nurses and staff.
Support access request workflows for clinical applications (EHR/EMR imaging pharmacy systems) and ensure alignment with governance and compliance policies.
Troubleshoot identity workflow and integration issues across ServiceNow and SailPoint ensuring minimal disruption to patient care operations.
Collaborate with IAM Security HR Clinical Informatics and IT Operations teams to streamline access governance and reduce manual processes.
Maintain documentation integration diagrams and compliance artifacts to support HIPAA HITRUST and SOC2 audits.
Participate in roadmap planning for identity automation ServiceNow platform maturity and healthcare specific workflow improvements.

Required Qualifications

• 3 5 years of ServiceNow administration or development experience in a healthcare or regulated environment.
• Hands on experience integrating ServiceNow with SailPoint ISC including:
  • Identity lifecycle management
  • API based integrations
  • Service Catalog integration
  • Access modeling and governance
  • Automated provisioning/deprovisioning
• Strong understanding of healthcare IAM concepts including:
  • Role based access for clinical applications
  • Provider onboarding/offboarding
  • Least privilege and compliance requirements
• Proficiency with JavaScript Flow Designer IntegrationHub REST/SOAP APIs and event driven workflows.
• Ability to translate clinical and operational requirements into scalable automated technical solutions.

Preferred Qualifications
ServiceNow CSA CAD or CIS certifications.
SailPoint ISC or IdentityIQ certifications or advanced experience.
Experience with EHR systems (Epic Cerner Meditech) and clinical access workflows.
Familiarity with HIPAA HITRUST and healthcare audit processes.
Experience with Azure AD SSO MFA SAML OAuth and SCIM.
Background in healthcare security operations or clinical IT support.

Soft Skills
Strong communication skills with the ability to work effectively with clinical administrative and technical stakeholders.
Comfortable navigating fast paced high stakes environments where access issues directly impact patient care.
Process improvement mindset with a focus on automation and reducing manual workload.
Ability to manage multiple priorities and work independently.