Technical Communication Specialist
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Job Location:
Cartersville, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Purpose
Support the delivery of online electronic and print technical content for client customers. This includes but is not limited to Client Global Portal support Parts and Service technical bulletin coordination electronic/print deliverables and customer billing. Support the business through strategy deployment vendor and customer relations billing and global enhancement projects. Publish and maintain customer support for all client electronic/online/print technical content for products ranging from mining trucks to forklifts which results in a revenue of 600K dollars annually. Manage content distribution and inventory activities for on-time delivery and up to date billing of all activities. Develop organization and automation opportunities to enhance current processes and improve customer experience.
Major Responsibilities/Essential Functions
Collaboration: Provide customer support and leadership for associates to ensure manual availability and ordering access. Monitor Technical Bulletin (PSN) release management. Facilitate collaboration with SMEs associates and vendors to ensure content accuracy permissions and workflow consistency. Administration of translation management workflow and policy.
Publishing: Control and Maintain database of master files for all technical publications including replaced or obsolete materials to provide the most current manuals available. Coordinate receipt distribution and disposition of print and electronic material for KLTD and affiliates. Create covers and title pages. Maintain multiple document databases.
Project/Time Management: Manage personal projects and provide associates direction for multiple team projects to ensure accuracy and on time completion.
System administration: Troubleshoot web and server errors and set up questions to facilitate resolutions. Oversee approval of new OOS users and setup new cost centers. Approve manuals in SBOM for KGP North America view. Direct management of record maintenance in Technical Publications databases.
Other: Complete individual goals and support department or company initiatives as well as provide associate leadership for continuous improvement initiatives to drive success in delivery and customer experience of technical content usability. Handle other tasks projects etc. as required by management.
Required Education/Experience Travel Requirements and Preferred Skills
College degree or 3-5 years work experience in document management or related work/military/education experience.
Strong computer and application aptitude.
Must showcase ability to train others and lead projects.
Must showcase project management in core and goals.
Basic technical communication system administration knowledge and understanding.
Strong problem-solving and system knowledge.
Ability to perform root cause analysis with strong problem-solving skills.
Ability to build rapport lead train and maintain positive relationships with associates and stakeholders.
Commitment to staying updated with technology and best practices.
Technical aptitude or ability to learn client machine systems or technical content.
Strong leadership and mentoring skills.
Knowledge of Microsoft Office 365 Product Suite Adobe PADS and FrameMaker a plus.
About us: DivIHN the IT Asset Performance Services organization provides Professional Consulting Custom Projects and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization Specialization and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race color religion (creed) gender gender expression age national origin (ancestry) disability marital status sexual orientation or military status.
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
