Manager, Client Experience Strategy TELUS Retail LTD

TELUS Agriculture & Consumer Goods

Job Location:

Ontario - Canada

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Join our team and what well accomplish together

Reporting into the Director Retail Experience you will lead the evolution of our client experience strategy across our physical channels. This visionary and results-oriented individual will own and drive growth through client experience program leadership data-driven decision making and delivering measurable results in both client sentiment and store performance.

What youll be doing

Strategic Leadership

Define and drive the long-term strategic roadmap for client programs across all retail physical channels ensuring alignment with business objectives and evolving client expectations.
Foster a customer-first culture by leveraging data-driven insights personalization strategies and a focus on maximizing client value to deepen engagement and retention.
Partner closely with TELUS consumer leadership and key cross functional stakeholders across to embed experience initiatives into the broader consumer sales strategy ensuring seamless execution and measurable impact.

Program Ownership

Oversee the strategic direction performance and continuous evolution of the experience programs. Drive initiatives that optimize client acquisition deepen engagement increase retention and enhance the perceived and actual value of retail experience.
Effectively utilize advanced client analytics behavioral data and segmentation models to deliver personalized experiences. Translate insights into actionable strategies that generate measurable ROI and strengthen client relationships.
Identify evaluate and lead new strategies that enhance the relevance and value of the shopping at TELUS physical locations Build a robust ecosystem that supports client needs and differentiates the brands.

People Leadership

Lead a diverse team fostering a culture of innovation accountability and client obsession. Promote collaboration agility and continuous improvement to deliver exceptional results.
Identify and develop internal high-potential talent while attracting top-tier candidates to support a team that is agile and able to meet the evolving needs of the organization.

#LI-REMOTE

Qualifications

What you bring

5-8 years of progressive experience in consumer strategy development and execution.
Minimum of 5 years in a leadership position with a proven ability to lead through influence in complex organizations.

Demonstrated success leading consumer experience programs within the sales channels.
Technically savvy and adept with various data platforms
Experience leading and developing high performing teams.
Demonstrated success leading business and technical teams to build and deliver strategic projects to drive profitable sales improve client experience and retention.
Proven analytical skills both at the macro and micro level.
Strong influencer and negotiator demonstrated experience coordinating communication and translating key messages across cross-functional teams and partners.
Excellent time management planning and organizational skills. Ability to multi-task in a fast-paced environment prioritize and make ongoing decisions.
Strong project management organizational and analytical skills.
Strategic and analytical problem solver with the ability to analyze data and interpret the impact of key business drivers
Superior problem solving and decision-making skills
Excellent written and verbal communication skills including sharing ideas and information across diverse audiences and making presentations to achieve alignment at all leadership levels.

Required Experience:

Manager

Description Join our team and what well accomplish togetherReporting into the Director Retail Experience you will lead the evolution of our client experience strategy across our physical channels. This visionary and results-oriented individual will own and drive growth through client experience prog...

Description

Join our team and what well accomplish together

What youll be doing

Strategic Leadership

Define and drive the long-term strategic roadmap for client programs across all retail physical channels ensuring alignment with business objectives and evolving client expectations.
Foster a customer-first culture by leveraging data-driven insights personalization strategies and a focus on maximizing client value to deepen engagement and retention.
Partner closely with TELUS consumer leadership and key cross functional stakeholders across to embed experience initiatives into the broader consumer sales strategy ensuring seamless execution and measurable impact.

Program Ownership

Oversee the strategic direction performance and continuous evolution of the experience programs. Drive initiatives that optimize client acquisition deepen engagement increase retention and enhance the perceived and actual value of retail experience.
Effectively utilize advanced client analytics behavioral data and segmentation models to deliver personalized experiences. Translate insights into actionable strategies that generate measurable ROI and strengthen client relationships.
Identify evaluate and lead new strategies that enhance the relevance and value of the shopping at TELUS physical locations Build a robust ecosystem that supports client needs and differentiates the brands.

People Leadership

Lead a diverse team fostering a culture of innovation accountability and client obsession. Promote collaboration agility and continuous improvement to deliver exceptional results.
Identify and develop internal high-potential talent while attracting top-tier candidates to support a team that is agile and able to meet the evolving needs of the organization.

#LI-REMOTE

Qualifications

What you bring

5-8 years of progressive experience in consumer strategy development and execution.
Minimum of 5 years in a leadership position with a proven ability to lead through influence in complex organizations.

Demonstrated success leading consumer experience programs within the sales channels.
Technically savvy and adept with various data platforms
Experience leading and developing high performing teams.
Demonstrated success leading business and technical teams to build and deliver strategic projects to drive profitable sales improve client experience and retention.
Proven analytical skills both at the macro and micro level.
Strong influencer and negotiator demonstrated experience coordinating communication and translating key messages across cross-functional teams and partners.
Excellent time management planning and organizational skills. Ability to multi-task in a fast-paced environment prioritize and make ongoing decisions.
Strong project management organizational and analytical skills.
Strategic and analytical problem solver with the ability to analyze data and interpret the impact of key business drivers
Superior problem solving and decision-making skills
Excellent written and verbal communication skills including sharing ideas and information across diverse audiences and making presentations to achieve alignment at all leadership levels.

Required Experience:

Manager

Key Skills

Marketing
Data Visualization
Tableau
Customer Segmentation
Microsoft Powerpoint
Investment Banking
Strategic Planning
Financial Modeling
Customer relationship management
Management Consulting
Google Suite
Analytics

Apply Now

About Company

TELUS Agriculture & Consumer Goods

Join our team TELUS Agriculture & Consumer Goods (TAC) is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative t ... View more

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