Receptionist
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Job Location:
El Cajon, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
The Receptionist greets customers both on the phones they call in as well as when they visit the dealership through the main entrance if a sales associate or other team member has not already done so. TheReceptionist willcourteously and efficiently answers all phone calls to the dealership in a timelyand professional manneralong withrouting calls to the appropriate employee or department. TheReceptionistensures to have all customers that call in have a pleasant first response from our receptionist.
The ideal candidate has a high school diploma or GED andprevious retail and/or customer service experience automotive dealership experience preferred. He or she must have a pleasant and courteous personality strong administrative and organizational skills good computer and internet skills and an excellent customer service focus.
The ideal candidate has a high school diploma or GED andprevious retail and/or customer service experience automotive dealership experience preferred. He or she must have a pleasant and courteous personality strong administrative and organizational skills good computer and internet skills and an excellent customer service focus.
In addition to competitive pay we offer our employees: Health Dental Vision Life 401K Health & Wellness Program community involvement and company paid vacation and holidays.
Responsibilities
- Answer all incoming calls according to all company policies with exceptional telephone skills.
- Greet Customers as per the GREETING PROCEDURE when they arrive at the dealership in a professional manner with enthusiasm to assist every guest.
- Direct phone calls to the appropriate parties as necessary.
- Take written messages from occupied personnel and notify them as soon as possible regarding pending messages.
- Coordinates questions and issues with the appropriate department personnel.
- Maintain confidentiality of company and customer information at all times.
- Answer service department telephone calls to the people requested and best suited to take the call and take written messages when the needed personnel are not available.
- Assist the service staff in contacting customers to inform them that their vehicles have been completed.
- Performs other duties as assigned.
Qualifications
- No experience required but a PLUS!
- Automotive Dealership experience a PLUS!
- Previous retail and/or customer service experience.
- Must be customer service oriented.
- Friendly with high energy and the willingness to go above and beyond.
- Excellent communication customer service and problem solving skills including the ability to maintain composure under stress.
- Strong organization skills able to multi-task and can manage time to meet frequently changing deadlines in a fast-paced environment.
- Must conduct oneself in a professional manner.
- Basic computer and Microsoft Office skills.
- Strive to respect and facilitate teamwork within all departments.
- Professional appearance and work ethic.
- Must be a team player with a strong sense of commitment to the customer and team members.
- Bilingual a PLUS!
Required Experience:
Junior IC
Key Skills
- Multi-line Phone Systems
- Customer Service
- Computer Skills
- QuickBooks
- Medical office experience
- Office Experience
- 10 Key Calculator
- Dental Office Experience
- Front Desk
- Administrative Experience
- Medical Receptionist
- Phone Etiquette
About Company
Shop our new & used vehicles at Lexus of Woodland Hills dealership in your local Sherman Oaks & near Los Angeles, CA, then call (818) 276-9964 for a test drive.
