Manager, Claims

Position Responsibilities

Claims Operations

• Assess and review escalated and suspicious Individual claims of various claim types.
• Revamp and update SOPs for PA Group and Individual Claims teams to ensure alignment with the latest SOP guidelines from Regional Office.
• Maintain the compliance-related claims manual to keep guidelines aligned with the latest requirements.
• Support team leads by joining meetings of cross-functional initiatives with BA/IT for prioritization requirement gathering and implementation tracking.
• Support company and departmental initiatives.

Reporting & Governance

• Collaborate with team leads collect information study and prepare for regular management reporting.
• Deliver regular performance tracking reports for strategic projects.
• Support team head to handle KPI targets review.

Required Qualifications

• Degree holder or above
• 5 - 7 years of claims experience in Individual Life Business
• Professional qualifications (e.g. FLMI ICA) are preferred
• Able to work independently under tight schedule
• Good interpersonal and communication skills
• Strong analytical and problem-solving skills
• Proficiency in MS Word MS Excel MS PowerPoint and Chinese Word Processing
• Good command of English Chinese and Mandarin both spoken and written

When you join our team:

• Well empower you to learn and grow the career you want
• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .