Income Collection Assistant (Debt Recovery Collection)

Manchester - UK

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Full Time Permanent

Closing Date:16thFebruary 2026

Support our communities. See the difference you can make in our city.

At One Manchester we are passionate about providinggood qualityhomes great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes provide money advice and wellbeing employment and training support and build strong partnerships to support inclusive growth.

We have an exciting opportunity for an Income Collection Assistant to join our Income and allocations service which provides support to our customers in managing their rent and service charge payments to One Manchester.

We are looking for someone to provide administrative support to enable the smooth running of our income collection processes. You will interact with customers liaise with internal departments and external partner agencies. Your excellent organisational skills and attention to detail will be key to making this role a success.

Whatwerelooking for:

Proven experience in an administrative role with the ability to work accurately to tight deadlines.

Experience of working in a targeted performance-driven environment and delivering against KPIs.

Experience of discussing debt owed with customers particularly in relation to former tenant and garage arrears.

Strong ability to work effectively both as part of a team and independently meetingobjectivesand deadlines.

Good working knowledge of IT systems.

Ability tomaintainaccuraterecords and produce concise relevant notes.

Flexibility in approach with the ability to adapt to new working practices as necessary.

Proactive in sharing ideas and suggestions to improve efficiency across workstreams.

Experience of working within income collection of a housing organisation and providing administrative support within a team environment isadvantageous.

Why take up the challenge with One Manchester

This really isa great placeto work. Weve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexiblewererightly proud of our work and excited about the future. So challenge yourself to be creative and ambitious and see the difference you can make in our great city.

If this sounds like you then apply todaywedlove to hear from you!

We own and manage over 12000 homes in centralsouthand east Manchester. We have one purpose: to providegood qualityhomes great services and real opportunities for our customers and

communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure to sayitsnot one our key prioritiesitssimply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we evolving as a business to ensureweresupporting our customers and communities. We focus on improving our communities by offering a range of services including employment opportunities building new developments and ensuring our customers have safe homes to live in.

In accordance withthe aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups One Manchester isoperatingthe Rooney Rule. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation.

One Manchester strives for equalitydiversityand inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex race disability age sexual orientation gender reassignment religion or belief marital status or pregnancy and maternity.

We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part timehoursplease give us a call and we can let you know if this can be considered for a particular role.

INDHIGH

The Company

We own and manage over 12000 homes in central south and east Manchester. We have one purpose: to provide good quality homes great services and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. Thats not to say its not one our key priorities its simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. Were constantly evolving as a business to ensure were supporting our customers and communities. We focus on improving our communities by offering a range of services including employment opportunities building new developments and ensuring our customers have safe homes to live in.

The Benefits

Not only do we offer fulfilling jobs where you can see the difference our work makes in our communities but we also offer great rewards.

Visit our site for more details.

Documents

Required Experience:

Junior IC

Full Time PermanentClosing Date:16thFebruary 2026Support our communities. See the difference you can make in our city.At One Manchester we are passionate about providinggood qualityhomes great services and real opportunities for customers and communities. We are more than just a landlord. We invest ...