Technical Consultant

Braga - Portugal

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

Location: Portugal / Spain / Ireland Work Type: Remote Job ID: J107108

About our client:

Our client a listed global leader that provides innovative solutions is committed to helping some of the worlds most well-known brands tackle their most pressing business challenges. With a reputation as a trusted partner to global organisations the company delivers future-focused solutions that enhance customer experiences and enable businesses to stay ahead of the digital curve. Driven by a passion for innovation and customer success this company has become known for its reliable and impactful solutions. As a member of this dynamic team the successful candidate will have the option to work in a hybrid capacity or in a traditional office environment. Working alongside a high-performing and diverse team of professionals on a global scale the ideal candidate will bring a proven track record of achievement and a passion for driving results. You will be part of a team contributing to a culture of inclusion connectedness and an environment surrounded by opportunity.

What you will be doing:

Act as Incident Commander respond to high-severity issues and perform root cause analysis.
Liaise with L1-L4 support operations teams and cross-functional teams to ensure successful deployment operation and timely resolution of customer issues.
Independently build test and troubleshoot reliable solutions post-release proactively seeking and solving problems.
Act as the main point of communication to the client and contribute to Weekly Monthly and Quarterly client reviews (e.g. reporting AAS).
Support the development team in releases and promotions from development to production validate installation/release and configuration processes and provide technical input for application deployment.
Prepare validate and share data required for cleanup correction or reconciliation as part of a fix.
Utilize hands-on experience in scripting and object-oriented programming languages and experience with monitoring tools (AWS Kibana etc.) and ticket management systems (Jira Remedy SNOW).
Produce and maintain comprehensive documentation on projects solutions and support and participate in the on-call rotation.

What our client is looking for:

A relevant tertiary qualification would be beneficial.
3 - 5 years experience in operational engineering or equivalent role.
2 - 3 years experience in software development.
Familiarity with reporting Workbench automation tooling and ticket management (Jira Remedy).
Preferable BSS/telecommunication background and knowledge of a scripting/programming language.
Experience with a broad range of IT technologies (Network Storage Virtualization Compute Database etc.) in high-volume managed or billing services environments.

For a more comprehensive list of opportunities that we have on offer do visit our website -

Requirements

Technical Consultant Remote Incident Commander root cause analysis L1-L4 support operational engineering scripting AWS Kibana Jira Remedy SNOW BSS

Required Skills: