Production Support Analyst Java , API integrations, DEVOPS CICD
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Role: Production Support Analyst
Work Type: 100% Remote
Primary Skill: Java application Production support/DEVOPS CI/CD
Primary Responsibilities (RUN-Focused)
The resource will be accountable for operational stability and support including:
Monitoring system health and responding to production alerts and incidents
Frontline incident triage and resolution using ServiceNow
Participation in an established on-call rotation during business-critical periods
Weekly fix maintenance and patch testing and validation
Application and API certificate monitoring renewal and validation
Participation in disaster recovery (DR) testing and exercises
Coordination with internal teams and vendors to troubleshoot and resolve issues
Maintaining operational documentation and runbooks
Secondary Responsibilities (Build & Automation Support)
As operational stability allows the engineer may also assist with:
Minor development tasks and automation scripting
Supporting and troubleshooting existing API integrations
CI/CD support activities under guidance (not pipeline ownership)
Configuration updates and deployment support
Supporting vendor-provided SaaS platforms in a hybrid build/run model
Required Skills and Experience (Must-Have)
13 years of experience in application engineering software development or DevOps
Demonstrated ability to support production applications with minimal oversight
Strong proficiency in incident
Required Skills:
Experience (Years): 8-10
Company Industry
IT Services and IT Consulting
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
