Systems Engineer – Manufacturing Collaboration Platform

Job Description

This role is categorized as hybrid. This means the successful candidate is expected to report to Warren MI Austin TX or Mountain View CA three times per week at minimum or other frequency dictated by the business if more than 3 days.

The Role

• Engineers and manages the data infrastructure for Workjam ensuring data is structured stored and accessed efficiently and securely in alignment with GM manufacturing and HR/business needs.
• Acts as the application systems engineer for manufacturing collaboration platforms with Workjam as a primary platform driving feature development and system functionality across the enterprise.
• Works closely with business stakeholders platform owners and technical teams to design and deliver solutions that support frontline/deskless workforce use cases in plants.

What Youll Do

• Engineer and manage the data infrastructure for Workjam ensuring data is structured stored and accessed efficiently securely and in alignment with manufacturing and HR/business needs.
• Design and maintain end-to-end data flows between Workjam and upstream/downstream systems (e.g. Workday timekeeping/WFM identity analytics) including employee organization schedule badge and plant hierarchy data.
• Define and maintain canonical data models contracts and mapping for Workjam integrations ensuring consistency across multiple plants and rollout waves.
• Design distributed highly available integration patterns (batch event-driven APIs) that support Workjam as part of GMs broader manufacturing collaboration ecosystem.

Integrations & APIs

• Develop document and maintain RESTful APIs and microservices that integrate Workjam with enterprise platforms (Workday HR/WFM identity analytics GM One/GM internal tools as applicable).
• Configure and oversee file-based sFTP and API-based integrations including data validation error handling and reconciliation processes.
• Partner with vendor technical teams (Workjam TAMs integration specialists) to ensure joint designs and configurations meet GM standards and support future feature growth.
• Support proofs of concept and new use cases (e.g. timecard/schedule views data-as-a-service IO Composer workflows) and transition successful POCs into production-grade integrations.

Security Access and Compliance

• Ensure secure storage and transmission of sensitive data including tokens credentials secrets and personally identifiable information used by Workjam and its integrations.
• Apply best practices for encryption authentication and authorization leveraging GMs enterprise identity platforms (e.g. Azure Entra ID) and API gateways.
• Partner with Systems Configurators to ensure security groups badge utilization and target audiences in Workjam align with corporate access control privacy and regulatory requirements.
• Collaborate with GM Security Networking and Compliance teams to meet audit logging and retention requirements for Workjam-related services.

Reliability Performance and Quality

• Perform performance tuning and optimization of APIs integrations and data stores that support Workjam ensuring responsive user experience at enterprise and plant scale.
• Establish and maintain monitoring alerting and observability for Workjam integrations and services (logs metrics health checks SLIs/SLOs).
• Lead root cause analysis and remediation for data quality issues interface failures and performance problems impacting Workjam.
• Define and maintain automated test coverage (unit integration end-to-end) for critical Workjam services and integration flows.
• Support structured UAT cutover and hypercare activities for new plants and features ensuring data and integrations are validated before and after go-live.

Stakeholder Engagement & Delivery

• Engage with Manufacturing HR Operations Communications and IT stakeholders to understand business processes and requirements translating them into sustainable technical designs for Workjam.
• Partner closely with Systems Configurators Workjam to ensure data structures hierarchies and integration behavior support the configuration and targeting model in the application.
• Provide clear concise communication of technical decisions trade-offs risks and timelines to both technical and non-technical partners.
• Contribute to roadmap and release planning for Workjam inputting data integration and analytics needs into vendor and internal planning.

Leadership Collaboration and Culture

• Serve as the technical authority for Workjam data and integrations providing guidance coaching and mentorship to other engineers and team members.
• Model GMs Behaviors and Values fostering an inclusive collaborative and high-performing team environment.
• Contribute to continuous improvement of engineering practices documentation standards and operational runbooks related to Workjam.

Your Skills & Abilities (Required Qualifications)

• 5 - 7 years professional software development or systems engineering experience in enterprise environments.
• 5 years working with SaaS platforms in an enterprise setting including configuration extension and integration work.
• Demonstrated experience delivering end-to-end software/integration projects (design implementation testing deployment support).
• Strong understanding of web security OAuth2 and enterprise authentication (e.g. Azure Entra ID / Azure AD) and API gateway/web-tier integration patterns.
• Proven ability to translate business processes into technical/data requirements and work effectively with both technical and non-technical stakeholders.

What Can Give You a Competitive Advantage (Preferred Qualifications)

• Direct handson experience with Workjam (configuration administration or implementation) and/or similar frontline/deskless workforce tools such as Slack.
• Background in manufacturing industrial systems or large-scale enterprise collaboration platforms.
• Familiarity with Workday or similar HR/WFM systems and their integration patterns with downstream applications (like Workjam).
• Experience with Azure services (Functions Blob Storage CI/CD with GitHub Actions) for building and operating cloud-native integrations and services.

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

Compensation:

• The expected base compensation for this role is: $129000 - $224100. Actual base compensation within the identified range will vary based on factors relevant to the position.
• Bonus Potential:An incentive pay program offers payouts based on company performance job level and individual performance.
• Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical dental vision Health Savings Account Flexible Spending Accounts retirement savings plan sickness and accident benefits life insurance paid vacation & holidays tuition assistance programs employee assistance program GM vehicle discounts and more.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g. H-1B OPT STEM OPT CPT TN J-1 etc.)

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