Service Operations Platinum & Operations Service Teams Corporate Vice President 93286

Location Designation:Hybrid - 3 days per week

Corporate Vice President Service Operations Platinum & Operations Service Teams

Overview

Platinum Service is responsible for providing outstanding service to New York Lifes most high-profile agents including Cabinet agents and Advisory Board of Director (ABD) agents. The Corporate Vice President (CVP) has enterprise-level responsibility for both the Platinum Service Team and a non-Platinum Operations Service Team ensuring consistent high-quality service delivery across multiple products and service models.

The CVP will lead through managers who directly oversee senior representatives and senior associates. This role is accountable for strategic leadership operational excellence talent development and continuous improvement across teams supporting Life Fixed Variable Annuities and Annuity New Business.

This role requires a strong on-site leadership presence and active participation in New York Lifes Continuous Improvement (CI) program with demonstrated application of CI behaviors and tools following training.

What youll do:

Strategic & Operational Leadership

• Provide executive oversight for the Platinum Service Team and a non-Platinum Operations Service Team ensuring service excellence consistency and alignment with enterprise goals.
• Lead coach and develop managers who directly manage call and service teams across multiple locations including remote sites.
• In consultation with designated Officers establish and oversee workforce strategies capacity planning and staffing models to ensure work is completed accurately efficiently and within established service standards.
• Monitor operational performance through management control reports workflow tools and quality metrics; ensure accountability and timely remediation of issues.
• Maintain and govern Platinum roster and qualification processes with rigor and transparency preserving the integrity and prestige of the Platinum Service designation.
• Advise senior leaders on the future-state operating models balancing service excellence scalability and brand differentiation.

Agent & Field Partnership

• Serve as senior liaison with Managing Partners Field Service partners and Platinum agents to support complex service needs and escalations.
• Partner with Platinum agents and their staff/teams to address and remediate highly complex sensitive and high-impact cases.
• Ensure strong trusted relationships are developed with internal and external stakeholders to drive service enhancements and operational refinements.
• Reinforce Platinum Services brand as a differentiator for New York Life.

People Leadership & Talent Development

• Foster a positive inclusive and high-performance culture through effective leadership and clear expectations.
• Guide managers in employee development coaching mentoring and succession planning.
• Oversee performance management processes including goal setting quality standards and professional development planning.
• Champion leadership behaviors that motivate inspire and retain top talent.

Quality Risk & Governance

• Ensure consistent quality review processes are in place across teams with a focus on accuracy compliance and risk mitigation.
• Provide executive oversight of escalations process exceptions and work-related issues.
• Handle or oversee special projects including Office of General Counsel Corporate Compliance requests and other enterprise initiatives as assigned by Officers.

Continuous Improvement & Change Leadership

• Actively participate in New York Lifes Continuous Improvement (CI) program and demonstrate sustained use of CI tools and behaviors after training.
• Identify opportunities to improve processes reduce error rates increase efficiency and enhance the agent and customer experience.
• Partner with peers and cross-site leaders to address systemic production process and technology issues.
• Collaborate with technology product and operations partners on system testing enhancements and implementation of new products or procedures.
• Ensure managers and teams are informed trained and prepared for changes related to new products systems and procedures.

What Youll Bring:

• Bachelors degree preferred; High School Diploma or GED required.
• Extensive Traditional Life experience required; Fixed and/or Variable Annuity experience strongly encouraged.
• Prior people leadership experience required including managing managers and leading multi-team operations.
• Demonstrated success in motivating developing and leading leaders and teams.
• Strong strategic thinking analytical and problem-solving skills with the ability to address complex agent and operational issues.
• Proven ability to apply sound judgment negotiate non-standard solutions and present recommendations to senior leadership.
• Strong written and verbal communication skills.
• High level of accountability ethical judgment and decision-making capability.
• Ability to forecast future operational needs and recommend policy or process changes with broad organizational impact.

Preferred

• Broad knowledge of insurance and investment products; Annuity New Business experience included but not a primary focus.
• Series 7/24 or Series 6/26 preferred but not required.

Work Arrangement & Schedule

• Full-time position Monday through Friday.
• On-site presence required Tuesday through Thursday at the designated Service Center.
• Remote work on Mondays and Fridays.
• Candidates should be flexible to work between 8:00 AM 6:00 PM as business needs require.

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Pay Transparency

Salary Range:$107000-$153000

Overtime eligible:Exempt

Discretionary bonus eligible:Yes

Sales bonus eligible:No

Actual base salary will be determined based on several factors but not limited to individuals experience skills qualifications and job location. Additionally employees are eligible for an annual discretionary addition to base salary employees may also be eligible to participate in an incentive program.

Please note: This role requiresFINRA licensedand/or FINRA Associated Person pre-hire fingerprinting.

Our Benefits

We provide a full package of benefits for employees and have unique offerings for a modern workforce including leave programs adoption assistance and student loan repayment programs. Based on feedback from our employees we continue to refine and add benefits to our offering so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion

At New York Life fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.Click here to learn more about New York Lifes leadership in this space.

Recognized as one of Fortunes Worlds Most Admired Companies New York Life is committed to improving local communities through a culture of employee giving and volunteerism supported by the proud that due to our mutuality we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life please visit the Careers page of .

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients and employees needs.

Job Requisition ID:93286