Travel & Expense Analyst
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Sponsorship:GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DONOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g. H-1B TNSTEM OPT etc.) NOW OR IN THE FUTURE.
Work Arrangement: This role is categorized as hybrid on night shift. This means the successful candidate is expected to report to the office three times per week or other frequency dictated by the business.
The Role
The Global Travel & Expense (T&E) Team is dedicated to providing exceptional travel and expense services that prioritize safety and cost-effectiveness for our employees. We streamline the travel process ensuring that every journey from point A to B is efficient and hassle-free. Our commitment to excellence not only enhances employee satisfaction but also supports the overall goals of the organization.
What Youll Do
Process travel and expense related cases assigned through Siebel prioritizing and addressing requests based on nature urgency and impact. Monitor personal queues and aging cases.
Answer and process phone inquiries and voicemails (CCA).
Follow established processes for timely case handling and issue resolution including logging and documenting all inquiries in the case management tool consulting knowledge resources escalating cases as needed and ensuring follow-through to resolution.
Communicate with employees regarding discrepancies in their expense reports.
Serve as the primary point of contact for employees and take responsibility for resolving queries.
Ensure high-quality standards for all assigned tasks.
Adhere to service level agreements (SLAs) for case management.
Escalate cases to the Senior Analyst Team Lead or Transportation Services Supervisor when necessary.
Suggest process improvements to drive operational efficiency service excellence and quality speed and safety.
Maintain and update job aids standard operating procedures and the knowledge base.
Comply with the Master Process Global Travel and Expense policy Global Service Level Agreement GM Corporate Policies external regulatory requirements and approved desktop procedures and job aids. Ensure confidentiality of employee information in line with established practices.
Strive to meet targets for key metrics including NPS CSAT QA Scores and Resolution Rates.
Willing to undergo cross-training and handle back-office tasks including audits.
Your Skills & Abilities (Required Qualifications)
Bachelors Degree in Human Resources Business Administration or related field
Experience handling a role in a Shared Services/Contact Center/Call Handling environment
Experience in Microsoft Excel Microsoft PowerPoint Microsoft Word SAP
Above average communication skills
Willingness to work hybrid on night shift
What Will Give You A Competitive Edge (Preferred Qualifications)
Experience working with a diverse and multi-cultural team
Experience working for a multinational organization and working with colleagues internationally are preferred
Has knowledge using Concur WorkDay ServiceNow Citibank
About GM
Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.
Non-Discrimination and Equal Employment Opportunities
General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment email us or call us your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Required Experience:
IC
Key Skills
- Active Directory Administration
- Advertising Management
- Hair And Beauty
- Biotechnology
- Corporate Finance
- ABAP
About Company
GM is home to Chevrolet, Buick, GMC & Cadillac and has been leading the auto industry for over a century. See how we create a vehicle for every drive.
