Senior Analyst, Application Development and Maintenance ServiceNow Platform Administrator
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Application Development & Maintenance performs configuration or coding to develop enhance and sustain the organizations software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications systems databases and websites to achieve the organizations internal needs and externally facing business needs. Application Development & Maintenance partners with business leaders investigates user needs and conducts regular assessments maintenance and enhancements of existing applications.
Essential Duties and Responsibilities:
- Coordinates and fulfills detailed ServiceNow platform requests and advanced problems directly with the clients in a timely manner.
- Responsible for completing ServiceNow Incidents Defects and Tasks according to established SLAs
- Perform daily health check of the ServiceNow platform.
- Receives general guidance and may receive more detailed instructions on new projects.
- Ability to perform root cause analysis and recommends permanent corrective actions based on the analysis
- Execute preventive maintenance Services to proactively address events. Platform upgrades quarterly patching and security updates
- Support P1 and P2 Service Disruption Events and drive to restoration
- Recommends process improvements and supports a continuous improvement mindset
Qualifications
- 3-5 years of IT experience
- BA BS or equivalent experience in related field
- 2 years of hands-on experience in developing enterprise software and solutions
- ITIL v3 or v4 certification a plus
- Experience with ServiceNow instance upgrades and patches along with strategy and execution.
- Experience with integration components such as SSO LDAP
- Experience with web technologies such as AJAX XML CSS HTML JavaScript Web Services (SOAP REST)
- Experience in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design and/or software engineering principles
- Understanding of Incident Management Change Management Configuration Management and Release Management as it relates to ITIL
- Experience with Run book automation and data integration
- Experience with a scripting language such as PowerShell Perlor Python
- Experience with GCP or AWS Cloud Infrastructure
What is expected of you and others at this level
- Applies working knowledge in the application of concepts principles and technical capabilities to perform varied tasks.
- Works on projects of moderate scope and complexity
- Identifies possible solutions to a variety of technical problems and takes action to resolve
- Applies judgment within defined parameters
- Work reviewed for sound reasoning and accuracy
Candidates who are back-to-work people with disabilities without a college degree and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race religion color national origin ancestry age physical or mental disability sex sexual orientation gender identity/expression pregnancy veteran status marital status creed status with regard to public assistance genetic status or any other status protected by federal state or local law.
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Required Experience:
Senior IC
Key Skills
- SQL
- Active Directory
- data integrity
- Application Issues
- PowerShell
- Windows
- Linux
- Sharepoint
- Java
- Troubleshoot
- Procedures
- Setup
- Technical Support
- UNIX
- Application Support
About Company
Cardinal Health improves the cost-effectiveness of healthcare. We help focus on patient care while reducing costs, enhancing efficiency and improving quality.
