Rating Supervisor
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Job Location:
Urbandale, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Company Details
Founded in 1967W. R. Berkley Corporationhas grown from a small investment management firm into one of the largest commercial lines property and casualty insurers in the United States.
Along the way weve been listed on the New York Stock Exchange become a Fortune 500 Company joined the S&P 500 and seen our gross written premiums exceed $10 billion.
Today the Berkley brand comprises more than 50 businesses worldwide and is divided into two segments: Insurance and Reinsurance & Monoline Excess. Led by our Executive Chairman founder and largest shareholder William. R. Berkley and our President and Chief Executive Officer W. Robert Berkley Jr. W.R. Berkley Corporation is well-positioned to respond to opportunities for future growth.
This role is based in one of our locations listed below where we offer a hybrid work schedule with 4 days in the office; and 1 day remote:
- Westbrook ME
- Urbandale IA
The company is an equal opportunity employer.#LI-LD1 #LI-HYBRID
Responsibilities
As a Commercial Processing Supervisor (or Rating Supervisor) you will beresponsible for the management and development of rating staff including training oversight conducting quality reviews coaching and mentoring and performance evaluation. Youll also ensure that team members meet or exceed departmental service and quality goals while supporting a culture of operational efficiency continuous improvement and crossteam collaboration. Additional responsibilities include ensuring procedural documentation is accurate and current and monitoring work volume.
What you can expect:
- Culture of innovation teamwork supportive colleagues and leaders willing to invest in talent.
- Internal mobility opportunities.
- Visibility to senior leaders and partnership with cross functional teams.
- Opportunity to impact change.
- Benefits competitive compensation paid time off comprehensive wellness benefits and programs employer funded health savings account profit sharing 401k paid parental leave employee stock purchase plan tuition assistance and professional continuing education.
Well count on you to:
- Provide direct supervision of an assigned rating team with coaching mentoring and ongoing performance feedback.
- Develop maintain and execute a comprehensive training plan that ensures consistent onboarding progression and readiness of new Raters.
- Provide processing context and workflow education by ensuring Trainees understand training resources work assignment expectations authority system navigation and functional workflows.
- Responsible for quality reviewing Trainee transactions prior to certification to ensure accuracy and readiness. Identifying training gaps and coordinating corrective coaching.
- Performs rating transaction reviews as part of the Quality Review process at the direction of the Rating Manager ensuring accuracy and compliance with established standards.
- Monitor work volume and workflow queues ensuring adherence to SLAs and proactively adjusting assignments or resources as needed.
- Own and maintain departmental procedures and documentation ensuring they are updated based on business changes system enhancements and quality review findings and communicated appropriately to staff.
- Develop and use work management tools to increase operational efficiency and enhance processing consistency.
- Maintain strong business relationships with underwriting regional partners BPO vendors and internal teams.
- Support modernization and system initiatives by staying current on product system and workflow changes.
- Fosters a positive collaborative and accountable work culture by modeling professional behavior encouraging open communication supporting team engagement and reinforcing departmental values in daily operations.
- Performs all other duties as assigned to support departmental goals and operational efficiency.
Qualifications
What you need to have:
- 3 years of commercial insurance rating experience in multiple lines of business.
- Extensive commercial insurance and technical experience.
- Proficient in insurance software systems.
- Ability to lead change with a sense of urgency.
- Ability to exercise professional judgment and assume responsibility for decisions.
What makes you stand out:
- Prior Leadership as a Supervisor and/or Manager.
- Bachelors degree preferred.
- Excellent written and verbal communication skills.
- Excellent organizational and analytical skills.
- Innovation and adaptability to thrive in fast-paced and evolving environments.
Additional Company Details
The company offers a competitive compensation plan and robust benefits package for full time regular employees.
The actual salary for this position will be determined by a number of factors including the scope complexity and location of the role; the skills education training credentials and experience of the candidate; and other conditions of employment.
Sponsorship Details
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Hospitality Experience
- Management Experience
- Mediation Experience
- Guest Services
- Merchandising
- Experience with Children
- Leadership Experience
- Mentoring
- Supervising Experience
- Neonatal Ventilator
About Company
Berkley is a leader in commercial lines insurance, with over 60+ specialized businesses - each with deep expertise in an industry, product, or regional niche.
