Senior Director Retail Operations

About Us:

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach we are driving fashion forward for good as one team with one vision and one plan. Thats the Power of Us thats the Power of PVH.

One of PVHs greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued and every voice is heard and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here.

Senior Director Retail Operations EMEA

The Team

The Retail Operations team is the central operational backbone of PVH EMEAs store network enabling strong commercial performance and consistent execution across Tommy Hilfiger and Calvin Klein Full Price and Outlet stores.

Operating as a multi-brand EMEA-wide function the team partners closely with local Retail Operations Commercial and Brand organizations to translate strategy into scalable store operations best practices and measurable retail excellence.

The team plays a critical role in driving operational consistency store productivity and execution quality while continuously evolving store operations through new capabilities tools and ways of working.

The Position

As Senior Director Retail Operations reporting to the SVP Commercial Operations you will lead the EMEA Retail Operations function across both Tommy Hilfiger and Calvin Klein. You will be responsible for defining implementing and continuously improving how our stores operate; ensuring operational excellence strong execution adoption and sustained commercial performance across markets.

You will oversee three core areas:

• Store Operations & Support

• Retail Implementation

• Retail Excellence

This role acts as the central retail operations authority for EMEA setting standards driving adoption of best practices and enabling markets to perform at their best. Success in this role depends on your ability to combine deep retail expertise with strong influencing and transformation skills working through a complex matrix of hubs local teams and brand stakeholders to drive meaningful and lasting change that positively impact the business and consumer experiences.

Key Responsibilities

Retail Operations Leadership & Strategy

• Define and lead the EMEA Retail Operations strategy across Store Operations Retail Implementation and Retail Excellence aligned with brand and commercial priorities.

• Act as the central point of accountability for retail operational standards frameworks and ways of working across EMEA.
  

Store Operations & Support

• Ensure consistent efficient and scalable store operations across Full Price and Outlet stores.

• Partner closely with local Retail Operations teams to optimize core store processes improve productivity drive unification and adoption and resolve structural operational challenges.

Retail Implementation

• Oversee the successful implementation of new processes tools and capabilities across EMEA markets.

• Ensure initiatives are delivered with high execution quality strong change management and clear adoption at store level.

Retail Excellence & Performance

• Drive retail excellence frameworks that improve conversion productivity service quality consumer experience and overall store performance.

• Translate best practices into actionable standards that can be scaled across markets and brands.

Transformation & Adoption

• Lead retail transformation initiatives in close collaboration with hubs local teams and brand organizations.

• Drive adoption through influence clarity and engagement; ensuring new ways of working are truly embedded not just rolled out.

Cross-Functional & Brand Collaboration

• Work closely with Tommy Hilfiger and Calvin Klein brand teams to ensure operational models support brand expression and commercial objectives.

• Partner with Commercial Digital Analytics Program Management and other central functions to ensure end-to-end alignment.

Leadership & Governance

• Lead and develop a high-performing EMEA Retail Operations leadership team.

• Engage local teams through retail excellence and work with them to support them in the best possible way.

• Provide clear governance communication and decision-making frameworks to support markets effectively.

Measures of Success

• Improved commercial performance across Full Price and Outlet stores through operational and retail excellence initiatives

• Consistent execution of store operations and retail standards across EMEA markets

• Successful on-time implementation and adoption of new retail processes tools and technologies

• Measurable improvements in store productivity conversion and operational KPIs

• Strong satisfaction and trust from local retail teams and brand stakeholders

• Clear evidence of sustained adoption not just implementation of retail best practices

Requirements

• Proven senior leadership experience in Retail Operations ideally within fashion lifestyle or premium consumer brands

• Deep understanding of store operations retail execution and commercial drivers in both Full Price and Outlet environments

• Proven track record leading EMEA-wide or multi-market retail organizations

• Strong experience driving retail transformation and operational change in a matrix environment

• Ability to lead through influence rather than authority building alignment across hubs markets and brands

• Demonstrated success implementing new processes tools and technologies with high adoption

• Strong commercial acumen with the ability to link operational excellence to financial performance

• Excellent stakeholder management skills at senior leadership level

• Confident communicator able to create clarity and momentum across complex organizations

• Experience working in multi-brand environments is a strong advantage

• Fluent in English; additional European languages are a plus

Your Wellbeing is Our Priority

In the heart of Amsterdam PVH is home to the global headquarters of Tommy Hilfiger and the European offices of Calvin Klein.

• Wellbeing:exclusive onsite gym and fitness classes personal training meditation studio sports clubs in-house physio and receive access to our nutritional and wellbeing programs

• Campus:extensive food and beverage offerings top-notch restaurant barista coffee bars sky bar monthly social events weekly Thursday drinks game nights and campus-themed activities that will keep your social life busy

• Develop your career: whether you lead a team or contribute your own expertise everyone is a leader at PVH. PVH University curates and delivers training programs for you to continuously develop your professional and personal goals

• Be at the forefront:stay closely connected to our brands CALVIN KLEIN and TOMMY HILFIGER and be a part of seasonal market launches sample sales and receive employee discounts!

Check out our Amsterdam Campus here.

PVH Corp. or its subsidiary (PVH) is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race ethnicity color sex gender identity or expression age religion national origin citizenship status sexual orientation genetic information physical or mental disability military status or any other characteristic protected under federal state or local addition to complying with all applicable laws PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill ability educational background work quality experience and potential.