Billing and Metering Data Specialist

Meridian Energy

Job Location:

Masterton District - New Zealand

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Ngā pukenga kei a koe mō tenei tūranga What youll bring

As a Billing & Metering Data Specialist youll work across meter data billing processes and customer queries to ensure accuracy efficiency and great outcomes. If youre detail driven curious and motivated to continuously improve how things are done this is your chance to make an impact in a fastmoving supportive environment.

Youll use your experience to determine the best form of contact for the customer to ensure any and all queries are resolved clearly and to the customers satisfaction.

Provide feedback to colleagues in order to upskill and ensure best practices are followed.

If something goes wrong you fix it learn from it and move on. You communicate new information and learnings to your colleagues and the business in general when appropriate.

Be excited by the smaller details investigating finding the root cause and implementing the fix.

Were on the lookout for:

Ability to manage accurate meter data and resolve exceptions ensuring clear communication and strong adherence to bestpractice processes.
Experience within the Australia or New Zealand energy industry is a plus but not essential.
Support vulnerable customers appropriately and resolve customer queries via phone and email using the most effective contact method.
Keep processes and documentation up to date while working flexibly across both customer-facing and operational tasks.
Escalate complex issues when needed and use your knowledge of systems and workflows to suggest improvements and efficiencies.
Maintain accurate customer records contribute positively to Powershops Contact Centre culture and ensure full compliance with integrity safety and account access policies.
Identify and act on revenue opportunities that fall within the scope of customer contact.

Ngā painga ki a mātou What we can offer

To support growth development and a consistent customer experience all new team members begin their role on-site. Workfromhome flexibility becomes an option once you reach an agreed capability level with your Leader and have an active development plan in place. This ensures youre confident in the role supported in your learning and set up for longterm success before transitioning to flexible/hybrid work.

We also offer:

An attractive and competitive salary package thats reviewed annually performance-incentive plus discounts from a number of partnerships
Enhanced leave provisions: three company paid days (over the holiday period) enhanced parental leave and options to buy up to 12 days additional leave
Life trauma and income protection insurance (which we hope you wont need!)
Enhanced KiwiSaver contributions
Access to the Meridian employee share scheme
Excellent learning and development opportunities we want you to be the best version of yourself and will help you get there!
Award winning wellbeing programme that provides support whenever and wherever you need it
Employee discounts off your power with Meridian or Powershop every bit counts
A one-off $400 payment to support your work from home set-up (if needed)

Important Stuff to know - Your hours of work will be those that are necessary to achieve your objectives and meet business needs (a minimum of 40 hours per week).

If you are rostered to work an 8hour shift that finishes at or after 7:00pm you will be eligible to claim an additional evening payment on top of your normal pay. This payment applies only when the shift is worked and the allowance is claimed.

As your role is in a part of the business that serves the Australian market you may be required to observe the public holidays of Australia instead of one or more NZ public holidays

Youll be required to complete standard contact centre relevant online testing which can be done from home.

All standard pre-employment checks will also be applicable.

Additional Information :

If youve any questions please email:

Were committed to becoming more accessible and providing support if needed please get in touch via email or phone if there are any parts of our process you would like assistance with (process found here were more than happy to help.

Remote Work :

Employment Type :

Full-time

Ngā pukenga kei a koe mō tenei tūranga What youll bringAs a Billing & Metering Data Specialist youll work across meter data billing processes and customer queries to ensure accuracy efficiency and great outcomes. If youre detail driven curious and motivated to continuously improve how things are do...