Prior Authorization Technician

The University of Southern California (USC) founded in 1880 is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC you will be a part of a world-class research university and a member of the Trojan Family which is comprised of the faculty students and staff that make the university what it is.

The USC Mann School of Pharmacy and Pharmaceutical Sciences is accepting applications for a Prior Authorization Technician to provide prior authorization support for the USC Medical Plaza Pharmacy. The prior authorization technician will primarily be responsible for completing prior authorizations making outbound calls to patients for refills respond to patient inquiries regarding prescriptions or patient accounts assist pharmacy/patient/physicians to apply for financial assistance programs outreach to financial assistance sources to have as a resource inputting prescription orders and assist pharmacy staff at the direction of the pharmacy director.

Job Responsibilities

• Applying for and completing prior authorizations.
• Assist with PA appeals and resubmissions when necessary.
• Accessing Electronic Medical Record to extract necessary information to complete prior authorizations
• Track monitor and follow up on PA determinations to ensure timely medication access.
• Interacting with provider staff to complete prior authorizations and maintain accurate documentation of all communications and status updates.
• Assist patients in securing financial assistance for high-copay medications including manufacturer copay programs and Patient Assistance Programs (PAP).
• Prescription order entry including refill orders from outbound and inbound refill request call and billing for charge accounts
• Preparing reports as necessary
• Provide professional customer service in person and via telephone.
• Process point-of-sale (POS) transactions accurately and efficiently.
• Bag and prepare completed prescriptions for patient pickup.
• Assist with call triage scanning filing and general clerical tasks.

Preferred skills

• RX30 Pharmacy Management System proficiency
• Cerner Electronic Medical Record proficiency
• Prior authorization and clinical experience
• Active Pharmacy Technician License
• Knowledge of Medicare Medi-Cal and commercial insurance processes
• Familiarity with financial assistance programs and manufacturer copay support processes.

The hourly rate range for this position is $25.00 - $26.00. When extending an offer of employment the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position the candidates work experience education/training key skills internal peer equity federal state and local laws contractual stipulations grant funding as well as external market and organizational considerations.

This is a Union position.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at or by email at. Inquiries will be treated as confidential to the extent permitted by law.

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