Customer Success Specialist

Due to expansion in our European business we are looking for a new colleague to join our highly skilled hardworking and friendly team in London. We work on a hybrid basis blending time at the Stepstone Group offices with working from home.  

Reporting to the Director Customer Success UK & EMEA the Account Manager is responsible for maintaining relationships with Appcast clients managing their recruitment advertising spend and helping them maneuver and operate through Appcasts software solutions and managed service offerings. This position will manage a portfolio of client accounts building their expertise of client recruitment marketing needs and becoming an extension of their team. The Account Manager will work with clients to leverage Appcasts data and strategic capabilities to deliver the results serving internally as the clients advocate and externally as the clients true partner.  

Job Responsibilities

• Act as the primary client partner for a portfolio of accounts building strong relationships understanding client goals and driving KPIs in collaboration with internal teams.
• Manage and monitor client advertising spend proactively identifying budget issues and recommending optimization solutions.
• Perform complex data analysis derive insights and present reports to clients in a way that builds partnership and an understanding of the value Appcast delivers their organisation on a regular cadence
• Partner cross-functionally with Product Development Sales and Strategy to resolve technical issues build product expertise and develop multi-channel recruitment marketing strategies.
• Educate and empower clients on campaign performance platform capabilities and product updates while consistently exceeding customer service expectations.

Qualifications :

• 3 years of professional experience in account management customer success sales or technical roles preferably within the software or technology industry.
• Proven ability to solve complex client problems with a solutions-oriented mindset collaborating creatively across teams to drive resolution.
• Strong cross-functional collaboration skills including leveraging technical platforms sharing data and enabling effective problem solving.
• Excellent written and verbal communication skills with experience communicating across tools such as Slack Jira and Microsoft Teams and delivering analytical story-driven presentations.
• Highly organized with strong prioritization and follow-up skills; Bachelors degree or equivalent professional experience.

Travel Requirements

• The role will require travel within the UK and Europe to see prospects and customers as dictated by business needs and overseas travel to North America for internal company meetings.   
• A current passport is required.  

Supervisory Responsibilities 

• This position has no supervisory responsibilities. 

Additional Information :

• Were the best at what we do.Were the global leader in programmatic recruitment advertising. With advanced technology unmatched market data and a team of the industrys best recruitment marketers. 
• We have an amazing culture driven by great people.Headquartered in Lebanon N.H. with offices in the U.S. Canada and Europe Appcast is part of the Stepstone group. To better understand our company culture readOur Storyand check outWorking at Appcaston our website.  
• We take care of our employees.Were dedicated to creating an inviting environment where individuals from diverse backgrounds can thrive and develop. We believe in providing competitive compensation and comprehensive benefits ensuring our team can support their loved ones and one another. We enjoy fostering a sense of community through dedicated employee networks fun gatherings delicious food and even welcoming furry friends into our workspace. We live our values each day including volunteering and giving back to our communities. 

All your information will be kept confidential according to EEO guidelines. 

Appcast is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Remote Work :

No

Employment Type :

Full-time