6+ years Senior AI ( NLP, LLMs ,MCP )& Automation Engineer (Python, REST APIs)

The Senior AI & Automation Engineer is a hands-on individual contributor responsible for designing developing and deploying advanced AI-driven automation solutions across the enterprise. This role focuses on building intelligent virtual agents backend automation services and scalable integrations using modern AI platforms and frameworks.

The ideal candidate brings strong experience in conversational AI agentic AI systems generative AI and Python-based automation along with a solid understanding of LLMs prompt engineering Model Context Protocol (MCP) and LLMOps concepts. You will work closely with product owners business stakeholders QA partners and other engineers to deliver high-quality AI solutions that automate workflows and improve employee experience across IT HR Procurement and Operations.

This role is hands-on and delivery-oriented with opportunities to mentor others and contribute to shared technical standards.

Key Responsibilities include:

Design develop and maintain intelligent chatbots and AI agents using platforms such as Moveworks (Agent Studio) Glean (Agents) Microsoft Power Virtual Agents and similar tools.
Build and manage Python-based automation scripts backend services and microservices to support AI-driven workflows.
Implement and optimize LLM-powered solutions including prompt engineering conversational design and contextual reasoning.
Apply agentic AI concepts including tool usage multi-step reasoning orchestration patterns and Model Context Protocol (MCP).
Develop REST APIs and backend services to integrate AI solutions with enterprise systems such as ServiceNow Workday Microsoft 365 and other internal platforms.
Support workflow automation using Power Automate and Power Apps.
Monitor troubleshoot and optimize AI agent performance reliability and response accuracy using analytics logging and feedback loops.
Collaborate with QA testers and automation engineers to validate AI workflows integrations and end-to-end scenarios.
Participate in test automation regression testing and release validation activities.
Work within Agile/Scrum delivery models including sprint planning stand-ups backlog refinement and retrospectives.
Collaborate with cross-functional teams to translate business needs into technical solutions.
Maintain documentation for designs configurations deployments and operational procedures.
Mentor junior developers and support engineers transitioning into AI and automation development.

Qualifications :

Required:

Bachelors degree in Computer Science Engineering Information Systems or a related field.
6 years of experience in software development automation or AI-related roles.
2 years of hands-on experience building conversational AI or virtual agent solutions.
Strong proficiency in Python for automation and backend development.
Solid understanding of NLP concepts LLM-based systems prompt engineering agentic AI and Model Context Protocol (MCP).
Experience integrating AI solutions with enterprise platforms using REST APIs and microservices.
Experience working within Agile/Scrum development teams.
Ability to independently manage end-to-end solution delivery.

Preferred:

Hands-on experience with Moveworks Glean or similar enterprise AI platforms.
Familiarity with ChatGPT Enterprise or other enterprise LLM deployments.
Experience with Power Automate Power Apps or low-code/no-code platforms.
Exposure to LLMOps practices for monitoring and optimizing AI systems in production.
Prior experience scaling AI or automation solutions across multiple business functions or regions.

Additional Information :

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race color ancestry religion (including religious dress and grooming standards) sex (including pregnancy childbirth or related medical conditions breastfeeding or related medical conditions) gender (including a persons gender identity gender expression and gender-related appearance and behavior whether or not stereotypically associated with the persons assigned sex at birth) age national origin sexual orientation medical condition marital status (including domestic partnership status) physical disability mental disability medical condition genetic information protected medical and family care leave Civil Air Patrol status military and veteran status or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the Know Your Rights: Workplace Discrimination is Illegal poster. Our pay transparency policy is available here.

Western Digital thrives on the power and potential of diversity. As a global company we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees our company our customers and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at to advise us of your accommodation your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Based on our experience we anticipate that the application deadline will be (3 months from posting) although we reserve the right to close the application process sooner if we hire an applicant for this position before the application deadline. If we are not able to hire someone from this role before the application deadline we will update this posting with a new anticipated application deadline.

Western Digital thrives on the power and potential of diversity. As a global company we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees our company our customers and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at  to advise us of your accommodation your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Notice To Candidates: Please be aware that Western Digital and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests please report it immediately to Western Digital Ethics Helpline or email .

Remote Work :

No

Employment Type :

Full-time