Technical Services Analyst, Hardware, Moncton

Requisition ID: 248699

Tangerine is Canadas leading direct bank. We offer flexible and accessible banking options innovative products and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities and that includes our own internal community. Its important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

Moncton NB Canada

The Information Technology (IT) department manages the technology and computer infrastructure that drives Tangerines business systems. The IT department supports the organization in these critical areas: Servers Management Workstation and VDI Management Mobile Device Management Network Management Voice and Data Communications End-User Technical Support Business and Web Applications and Strategic Technical Planning.

The Technical Support Analyst (Moncton) Hardware is responsible for delivering comprehensive on-site and remote IT support for the entire Moncton Call Centre. This role ensures effective administration troubleshooting and production support across Tangerines workstations Windows and Linux server environments.

This includes:

Workstations and VDI support
Server support and IT system administration
Telecom and network support
Computer room services
Supervision of all IT system support vendors

The role encompasses management of both workstations and servers environment physical and virtual servers (via VMware ESXi) VDI infrastructure and support for core banking systems contact center platforms and production/development environments. The analyst is also responsible for vulnerability assessments firmware updates patch management and secure configuration of Active Directory components and Windows servers.
This position reports directly to the Team Lead Technical Support and Service Hardware

Is this role right for you In this role you will:
Build maintain decommission and deploy Windows workstations and VDI equipment to support users at the Moncton contact center.
Provide level 2 end-user support through the ServiceNow incident management process addressing service requests and technical issues promptly.
Build maintain decommission and harden Windows and Linux server hardware and operating systems based on corporate compliance and hardening guidelines (using SCCM vSphere Ansible Satellite SCOM).
Manage physical server infrastructure in an HPE environment including standalone and blade systems.
Deploy administer and support VMware ESXi SRM VRA and Horizon platforms for Moncton Contact Centre infrastructure.
Conduct ongoing vulnerability management and security patching for all Windows Linux servers vendor appliances and VMware platforms.
Maintain disaster recovery and contingency plans for Moncton data center ensuring rapid recovery of banking systems and contact centers.
Participate in annual Disaster Recovery exercises ensuring readiness of servers in both primary and secondary datacenters.
Support transition from on-premises to cloud-based environments (GCP AWS MS Azure).
Administer Single Sign-On (SSO) and certificate authority for production certificates.
Evaluate and select new server hardware and technologies.
Provide technical assistance to users and resolve problems in a 7x24 production environment.
Implement and enforce departmental logical access control guidelines.
Liaise with other departments for new project implementation.
Assist Network and Telecommunication teams with troubleshooting maintenance and support for Moncton site infrastructure.
Control access and maintain tidiness of Moncton computer room; provide after-hours on-call support for power/UPS issues.
Act as site contact for all IT vendors supervising access and activities.
Provide constant updates to management regarding problem resolution and system availability.
Other duties as assigned.

Do you have the skills that will enable you to succeed in this role Wed love to work with you if you have:
Education/Experience
University or College Degree
4 years of demonstrated hands-on experience in system administration supporting a large scale mission critical enterprise infrastructure
Working knowledge and hands-on working experience of Microsoft Server OS and Microsoft System Center Red Hat and VMware suite of products.
Extensive experience with workstations and HP server hardware (NIC RAID SCSI) HP OneView iLo and blade system management.
Hands-on knowledge of authentication products for both Linux and Windows Server environments Microsoft Active Directory and Red Hat IDM.
In- depth knowledge of and working experience with related protocols (TCP/IP SMTP HTTP SFTP TELNET DNS DHCP and SNMP etc.)
Working knowledge of routing VPN firewall and system security
Solid troubleshooting abilities both proactive and reactive
Demonstrated excellence in documenting complex enterprise level systems and procedures
Able to proactively share and communicate complex technical and procedural information
Logical thinker step oriented problem solving
Good verbal and written communications including presentation skills
Detailed-oriented and be able to effectively prioritize his/her efforts follow-up to ensure all aspects of the engagement are addressed and escalate issues appropriately
Proactive and results-oriented with good time management skills and the ability to work well under pressure and focus on multiple projects concurrently
Very hands-on person willing to dive in and take charge identifying and tackling key issues
Strong team player who is confident and challenged in a fast-paced environment supporting a wide range of technologies

Whats in it for you
Diversity Equity Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential respected for who they are and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities ethnicity race age ability & veterans.
Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
Upskilling through online courses cross-functional development opportunities and tuition assistance.
Competitive Rewards program including bonus flexible vacation personal sick days and benefits will start on day one.
Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons contests cooking with friends Humans of Digital and much more!

Location(s): Canada : New Brunswick : Moncton

At Tangerine we value the unique skills and experiences each individual brings to the team and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process please let our Recruitment team know.