Service Director
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Company Overview
Group/Division
Job Description/Preferred Qualifications
Responsibilities
- Service Revenue Management : Promote and manage service contracts to improve profitability.
- Handle technical inquiries and issues and build strong customer relationships.
- Lead and support field service engineers including scheduling training and performance evaluation.
- Oversee preventive maintenance troubleshooting and equipment upgrades.
- Work closely with sales customer engagement and GSS to reflect customer feedback and improve service quality.
Skills/Experience
They will leverage extensive experience in building relationships with large complex organizations globally. A proven track record of achieving service revenue targets and team goals is essential. Experience in selling service contract to leading-edge semiconductor customers is required. Understanding of technically complex products and the ability to effectively position them to a broad audience are critical.
- Bachelors degree in engineering technology or a related business field; Masters degree in business or technology preferred
- 10 years of experience in service sales or business development within the semiconductor industry. Ideally the candidate has established relationships with Japans leading-edge customers (DRAM NAND and Logic)
- Minimum of 7 years of management experience overseeing organizations of 15 or more people
- Strong communication and negotiation skills in both Japanese and English with the ability to work with customers internal teams and headquarters
- Willingness to travel domestically and internationally as needed
Minimum Qualifications
- Bachelors Level Degree with a minimum of 12 years of experience OR
- Masters Level Degree with a minimum of 10 years of experience OR
- Equivalent combination of education and experience
We offer a competitive family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview to become an employee or for equipment. Further KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLAs Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication an interview an offer of employment or that an employee is not legitimate please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Required Experience:
Director
Key Skills
- Fundraising
- Management Experience
- Coaching
- Analysis Skills
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Mentoring
- Public Speaking
- negotiation
- Supervising Experience
About Company
Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we're making technology advancements that are bigger—and tinier—than the world has ever seen. Who are we? We research, develop, and manufacture t ... View more
