Principal Services Executive

Your work days are brighter here.

Were obsessed with making hard work pay off for our people our customers and the world around us. As a Fortune 500 company and a leading AI platform for managing people money and agents were shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join youll feel it. Not just in the products we build but in how we show up for each other. Our culture is rooted in integrity empathy and shared enthusiasm. Were in this together tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether youre building smarter solutions supporting customers or creating a space where everyone belongs youll do meaningful work with Workmates whove got your return well give you the trust to take risks the tools to grow the skills to develop and the support of a company invested in you for the long haul. So if you want to inspire a brighter work day for everyone including yourself youve found a match in Workday and we hope to be a match for you too.

About the Team

As a Seasoned Principal Services Executive in India you will play a key role as Trusted Advisor and be the bridge between our India based Customers Prospects Account executives Sales Directors Pre-sales Our ecosystem of partners and vast capability of our broader Customer Experience organization which includes Global Services (including our Global Services Hubs in Mumbai & Pune) Customer Success Education Support as well as accelerate motions to drive adoption and consumption of our platform and new innovations across our Customers in India. This is a new role and our 1st strategic hiring in India in this capacity so we are looking for a seasoned candidate with lot of passion for what Workday represents in the market and have a great knowledge and understanding of our offerings as well as be our brand ambassador of Workday Values.

The team of Service Executives across APAC plays a meaningful role in connecting Workdays services and sales organizations; ensuring that we are supporting broader GTM teams along with subscription sales by differentiating Workdays approach and methodology as well as ensuring that our customers are set up to be successful in their deployment projects and meet their business objectives.

Our aim is to be trusted advisors to our prospects and customers our ecosystem working to Workdays core values of Customer Service and Integrity and protecting Workdays proven track record of customer happiness. Successful candidates will be passionate about working as part of an account team driving and supporting sales cycles; engaging with customers to develop deployment strategies and plans that meet their requirements; and leading detailed and sophisticated sales processes preparing estimates proposals and contracts.

About the Role

Workday is World Leader in enterprise-class software-as-a-service (SaaS) Human Capital Management Planning Financial Management (Cloud ERP) solutions as well as niche set of AI offerings for enabling and empowering enterprises across the world. As Workday Services Executive you will be responsible for planning management and execution of all Global Services priorities and GTM in India for our Global Services Organization. You will be a key team member of the Workday APAC Global Services team as well as India GTM leadership team working across various direct and indirect sales motions across India.

Youll use your experience with consulting sales past delivery management and project delivery experience to help prospects put together a plan for a successful roadmap for value realization including guidance and advisory for driving change transformation resources timeline and costs. Youll employ effective selling strategies to successfully position Workdays SaaS Solutions and Platform technologies as the efficient modern alternative and you will be a specialist in our innovative deployment methodology. You will work closely with our Service Partners to help them plan successful projects and grow their business. If you have a stellar consulting delivery or sales track record are a self-starter have a passion to be with customers across their Value realization journey and love working in a multifaceted environment then Workday Services Executive team is the place for you.

What youll do:

• Understand the competitive landscape and prospect needs so you can effectively position the value of our Global Services deployment methodology and packaged service offerings
• Work with Account Executive Pre-sales Specialists Value Engineers Managing Partners Partner Managers and Customer Success Managers to determine Services Strategy for customer base accounts as well as in acquisition strategy for strategic net new customers across India.
• Consultative Selling - GTM lead for showcasing relevance impact and value of Workdays Customer Experience offerings (full portfolio of service offerings) and conducts services discovery sessions.
• Business Development - Qualify Lead Strategize with GTM teams on effective transformation strategy for Customers/ Prospects. This would include RFPs/ RFIs/ Tenders/ Collaboration across advisory and thought leadership firms including creation and validation of Global Services Proposals including commercials and high-level Project Plans.
• Nurture mutually helpful relationships with Workday Service Partners.
• Teamwork leadership & Collaboration - Partner with Project Directors/ Engagement Managers Customers on health of customer engagements as well as coordinate right intervention from Partners Global Services and broader CX teams
• Expert ability to prioritize and effective pipeline management
• Assess project team training needs for prospects and customers.
• Maintain accurate and timely prospect pipeline and service forecast data.
• Handle negotiate and close Professional Services Agreements Statements of Work and other contractual documentation
• Provide support for services activities and events.
• Respond to RFIs/RFPs/RFQs

About You

Basic Qualifications

• 1218 years in Professional Services Consulting Sales ERP/HCM/Financials transformation or SaaS services roles.
• Strong grounding in Workday SAP Oracle SuccessFactors or comparable SaaS ecosystems.
• Experience in India enterprise transformation programs across BFSI IT/ITeS Retail Manufacturing Healthcare GCCs or high-growth digital organizations.
• Demonstrated success influencing large multi-cloud multi-tower transformation deals.
• Domain understanding of AI in the enterprise automation integration strategies and modern deployment patterns.
• Ability to travel 10% within India.

Other Qualifications

• Bachelors degree required; MBA or equivalent industry credentials preferred.
• Proven ability in managing complex services sales cycles from start to finish with a track record of successful service revenue and profitability attainment preferred
• Experience in consulting and project delivery is preferred
• Strong knowledge of vendors products and services in the ERP application space
• Great presentation skills while participating in a fast-paced complex product and services sales cycle

Our Approach to Flexible Work

With Flex Work were combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections maintain a strong community and do their best work. We know that flexibility can take shape in many ways so rather than a number of required days in-office each week we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers prospects and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business team and personal needs while being intentional to make the most of time spent together. Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter.

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