Permanent Supportive Housing Case Manager

• Maintain a minimum caseload of 22 individuals.
• Meet bi weekly with participants to develop and monitor each individuals service plan utilizing trauma informed methodologies to assist tenants in remaining housed.
• Maintain participant files which include thorough and complete records of participants activity/progress with appropriate supporting documentation.
• Visit and inspect participant apartments to ensure they are properly maintained on a bi-monthly basis.
• Distribute bus cards to participants to obtain necessary document for housing placements and maintain a log of transportation assistance given.
• Work with the Employment Coordinator and Volunteers to assure that residents are linked with services such as employment education tutoring and/or mentoring.
• Attend trainings that increase knowledge of effectively meeting participants needs (including co-occurring disorders harm reduction and cultural competence). Attend all mandatory internal/external meetings
• Facilitate relationship building between landlords/community partners and guests.
• Enter participant information into the database in a timely matter and update as needed in accordance with HMIS and Breakthrough Urban Ministries established guidelines.
• Prepare and submit reports to supervisor as required.
• Facilitate and coordinate supportive activities with other program staff to encourage spiritual professional and emotional growth.

• Independently follows agency policy and procedures
• Follows through with commitments including meeting established timelines
• Identifies and resolves difficult issues
• Project a professional image to all internal and external customers ensuring proper grooming
• Promote customer care through all actions and behaviors
• Works effectively with diverse staff communities and population served
• Maintain a high degree of sensitivity tact and diplomacy during stressful situations
• A passion for the mission of Breakthrough

• Bachelors degree in Social Work Sociology Human Service Administration Psychology Counseling Education or Criminal Justice from an accredited college preferred
• Minimum of 1 related experience
• Excellent written and verbal communication skills; ability to convey information in a clear and concise manner
• Sound administrative skills including including strong computer skills and a working knowledge of Microsoft Office
• Proven ability to work independently take initiative and manage multiple tasks effectively
• Strong organizational skills and proven attention to detail
• Ability to work in a fast-paced self-directed environment
• Ability to prioritize meet deadlines and manage changing priorities
• Demonstrated commitment to diversity equity and inclusion
• Must maintain a valid drivers license along with daily access to a vehicle and acceptable driving record
• Knowledge Skills and Abilities
• Knowledge of community resources and refer clients as needed.
• Understanding of gender-responsive trauma informed and healing centered behavioral health practices.
• Knowledge of harm reduction crisis intervention and de-escalation strategies
• Knowledge of housing-focused service models and barriers impacting individuals experiencing homelessness
• Understanding of substance use disorders and effective approaches to care.
• Must have the ability to use initiative discretion and independent judgment in making decisions.
• Ability to demonstrate strong interpersonal skills professionalism and problem solving ability.
• Ability to demonstrate initiative and follow through and be comfortable working in a changing environment.
• Demonstrates willingness to consistently improve work performance through their relationship and guidance.
• Must possess an accurate and informed understanding of cultural and urban realities especially as related to youth families poverty and community development.

• Direction received from the Chief Program Officer ASN
• Does not supervise employees

• Medical -We offer group medical benefits through UnitedHealthcare to full-time employees. You have the option of choosing between a PPO or HMO plans. Depending on the plan you choose there may be no cost for an employee single coverage. There is a cost per pay period for coverage for family (i.e. employee plus spouse; employee plus child(ren) or employee plus spouse and child(ren).
• Dental We offer group dental benefits through UnitedHealthcare to full-time employees. You have the option of choosing between a PPO or HMO. This is an employee paid benefit.
• Vision - We offer group vision benefits through UnitedHealthcare to full-time employees. This is an employee paid benefit.
• Life - Through UnitedHealthcare we offer full-time employees term life insurance to the employees family in case of death. The cost of this benefit is paid fully by the organization.
• Short and long-term disability -If you become disabled UnitedHealthcare provides both short-term and long-term disability insurance to full-time employees. The cost of this benefit is paid fully by the organization.
• 401 (k) Plan -We offer a 401(k) plan which is a tax-deferred annuity to assist full-time employees in planning for retirement. We match 50% of your contribution up to a total of 3% of your base salary.
• Section 125 Plan (FSA)-Through TASC we allow full-time employees to make contributions toward premiums for medical insurance out-of-pocket medical expenses dependent care expenses and/or transit and parking on a before tax rather than an after tax basis.
• Vacation Days -Full-time employees in this position are eligible to accrue vacation days at a rate of 6.67 13.33 days per month based on tenure with the organization.
• Personal Days -Full-time employees in this position are eligible for up to 3 personal days annually pro-rated in year one.
• Sick Days -Full-time employees in this position are eligible for up to 10 sick days annually pro-rated in year one.

Required Experience:

Manager