Student Success Coach

About Campus

Campus is on a mission to accelerate the talent of tomorrow and reimagine what college can (and should) be. The problem is clear: college costs have skyrocketed but outcomes havent. Traditional college hasnt kept up with the aspirations of todays studentsand they cant afford to wait.

At Campus weve built a two-year accredited college where students learn from top professors at universities like Princeton Stanford and Howard in live online classes. Our students graduate with in-demand business and AI skillsready to launch their careers or transfer to top four-year universities. Our unique approach is grounded in a pioneering technology platform and a heavily-researched student success model that offers students dedicated advisors and on-demand tutoring and coaching. We were also named one of Fast Companys Most Innovative Companies of 2024.

Were backed by an exceptional investor team that believes deeply in our vision for the future of education including General Catalyst Founders Fund Bloomberg Beta 8VC Rethink Education Sam Altman Jason Citron Shaquille ONeal and others.

The world has changed. Higher ed needs to catch up and were leading the way - come join us!

About the Team

At Campus our Student Success team is here to help students navigate college - and life - with confidence. From Day 1 through graduation were a students go-to partner for encouragement accountability and steady support.

Our Success Coaches build lasting relationships with students help them work through academic and personal challenges and make sure no one feels like theyre doing this alone. We believe every conversation is an opportunity to move a student closer to their goals - and that the best coaches combine warmth clarity and relentless follow-through.

About the Role

As a Success Coach youll manage a caseload of students throughout their journey at Campus. Youll guide them through course planning accountability time management and tough conversations helping them connect their day-to-day work to their long-term goals. Youll be responsible for proactive outreach relationship building and backend documentation balancing care and clarity while navigating a high-paced emotionally complex role. This is not a reactive advising job. Youll need to reach out persistently pivot in real time and coach students through moments of self-doubt struggle and celebration.

Youre excited about this opportunity because you will

• Build long-term relationships with students through coaching sessions check-ins and ongoing outreach

• Conduct proactive outreach via phone text and chat to keep students engaged and accountable

• Coach students through personal academic and motivational challenges demonstrating empathy while helping students stay accountable for their own progress

• Help students break down big goals into actionable next steps

• Track progress using various dashboards

• Complete forms (e.g. deferrals withdrawals) and document notes clearly and consistently

• Balance a caseload of 50-75 students triaging by risk and term

• Collaborate with Admissions and Onboarding teams to clarify handoffs and student context

• Adjust quickly to changing tools processes or term-based priorities

Were Excited About You Because You

• Are a strong empathic communicator who creates safe goal-oriented relationships with students through consistent outreach and regular 1:1 video and phone check-ins

• Support academic progress by helping students manage time stay on track with coursework and work through academic or personal obstacles with empathy clarity and actionable next steps

• Help students problem-solve when they feel stuck and create scaffolding plans while being firm with expectations and accountability

• Are resilient and persistent with follow-up and outreach to students especially when theyre non-responsive.

• Can manage a caseload of up to 75 students while maintaining weekly outreach regularly scheduled coaching sessions multiple times in a quarter

• Prioritize tasks and outreach based on student risk level engagement and term timing while maintaining clear notes and follow-through

• Adaptable in a fast-paced startup environment where we test different strategies for better student success

Required:

• Bachelors degree

• Strong organizational and caseload management skills including clear documentation proactive prioritization and effective use of tools to manage follow-up and track student/customer progress

• Ability to build relationships and navigate emotionally sensitive conversations with professionalism and clarity

• Proven ability to manage a high volume of outreach and follow-up

Nice to Have:

• Background in education psychology nonprofit coaching or advising

• Background in fast-paced or startup environments

What youll get:

• A compensation package that includes a base salary $50000 - $60000 equity grant

  • Actual compensation within the pay range will be decided based on factors including but not limited to skills prior relevant experience and specific work location. For roles that are available to be filled remotely base salary will be localized.

• Medical dental and vision insurance

• 401(k) match

• Fertility benefits via Carrot

• Remote work schedule - Austin TX based

• Flexible Time Away paid holidays

• Opportunity to make an impact youll be an integral player in bringing our vision to life

Unfortunately we are unable to offer new H-1B visa sponsorship for this position. Candidates must already be authorized to work in the U.S. without requiring new H-1B sponsorship. However we can support H-1B transfers and are able to sponsor TN visas for eligible Canadian and Mexican citizens.