Student Success Team Lead

About Campus

Campus is on a mission to accelerate the talent of tomorrow and reimagine what college can (and should) be. The problem is clear: college costs have skyrocketed but outcomes havent. Traditional college hasnt kept up with the aspirations of todays studentsand they cant afford to wait.

At Campus weve built a two-year accredited college where students learn from top professors at universities like Princeton Stanford and Howard in live online classes. Our students graduate with in-demand business and AI skillsready to launch their careers or transfer to top four-year universities. Our unique approach is grounded in a pioneering technology platform and a heavily-researched student success model that offers students dedicated advisors and on-demand tutoring and coaching. We were also named one of Fast Companys Most Innovative Companies of 2024.

Were backed by an exceptional investor team that believes deeply in our vision for the future of education including General Catalyst Founders Fund Bloomberg Beta 8VC Rethink Education Sam Altman Jason Citron Shaquille ONeal and others.

The world has changed. Higher ed needs to catch up and were leading the way - come join us!

About the Role

We are seeking a Student Success Team Lead to guide a team of success coaches and improve student outcomes through effective coaching and data-driven strategies. Reporting to the Success Manager the Team Lead will focus on developing their team ensuring they build meaningful relationships with students while meeting key performance goals like retention and engagement. If youre a strong leader with experience in coaching and a passion for using data to achieve results wed love to hear from you!

Youre excited about this opportunity because you will...

• Ensure coaches are building strong meaningful relationships with their students

• Lead weekly team meetings and pipeline sessions to identify retention strategies and focus areas

• Use data and KPIs like retention attendance and student NPS to track performance and ensure your team meets goals

• Support coaches in addressing challenges and improving outcomes

• Monitor and support your teams daily activities including calls emails and texts to ensure effective and timely student engagement

• Conduct call monitoring to provide feedback and help coaches improve their outreach and coaching skills

• Manage a small caseload of students to stay connected with the coaching experience and provide direct support

• Partner with leadership and other stakeholders to align on updates initiatives and organizational priorities

• Act as a resource for your team stepping in to manage escalated student concerns when needed

• Use data insights to identify areas for growth implement new initiatives and continuously improve the student success program

• Apply your teaching or instructional experience to coach your team effectively modeling clear communication accountability and student-centered practices.

Were excited about you because...

• You have 4 years of experience in customer service education student support or coaching/mentoring programs (experience as a teacher particularly at the high school level is a plus)

• You have 3 years of leadership experience with a proven ability to manage and develop teams

• You have strong communication and interpersonal skills to build relationships with both students and staff

• You have a data-driven mindset with experience using metrics to track performance and guide decisions

• You have a passion for coaching mentoring and helping others succeed

Nice to Have: Prior teaching experience or experience in the education sector or a mission-driven organization.

What youll get:

• A compensation package that includes a base salary ($72000 - $82000) equity grant

  • Actual compensation within the pay range will be decided based on factors including but not limited to skills prior relevant experience and specific work location. For roles that are available to be filled remotely base salary is localized according to employee work location.

• Medical dental and vision insurance

• 401(k) match

• Fertility benefits via Carrot

• Remote work schedule - Austin TX based

• Flexible Time Away paid holidays

• Opportunity to make an impact youll be an integral player in bringing our vision to life

Unfortunately we are unable to offer new H-1B visa sponsorship for this position. Candidates must already be authorized to work in the U.S. without requiring new H-1B sponsorship. However we can support H-1B transfers and are able to sponsor TN visas for eligible Canadian and Mexican citizens.