Senior Product Owner

Points North islooking for aSeniorProduct Owner to own product decisions and drive handson execution for an established B2B software application thatstreamlinescomplex payroll calculations and compliance reporting forcompanies withprevailing wage and unionized workforces.

This seasoned individual contributor willbe hybrid out of our Twin Cities office responsible fordeveloping a keen understanding andexpertiseof our existing systemsstabilizingand improving thelegacy parts while developing new capabilities andincreasing retentionallwhileoperatingina fast-pacedenvironment with a low tolerance for breaking a challengeAbsolutelybutis a meaningful and highly visible willwork crossfunctionally with Engineering QA Implementation Support Sales Finance Managed Services and domain SMEs and youwill have direct customer aresultyou will play a critical role in our continued growth helping our clients work smarter simplify complex payroll obligations andultimately givethem back their time.

What You Will Do:

InfluenceProductStrategy andDecisions

• Own product direction andday-to-dayproduct decisions for core platform capabilitiesin alignment with our overall companyobjectives.

• Definemeasurableoutcomes and priorities that balance stabilityandretention customer value and modernization.

• Partner with Engineering ontheoverall productroadmapwith a focus ondeterminingwhat will deliver the most value to our clients and our business.

Be a Hands-On Executor

• Write epics user stories and detailed acceptance criteria that engineers and QA can build and testagainst withconfidence.

• Conductdiscovery and user research: customer interviews workflow mapping painpoint validation and value testing.

• Maintain an organized product ticket backlog for our client-facing teams while prioritizing the development backlog refining continuously in partnership with Engineering and ensuringwork is ready for development.

• Triage defects and production issues in partnership based on customer impact risk and business outcomes.

• Participate inourAgileproduct development process.

Stabilize andEvolveaCriticalComplexPlatform

• Drive improvements in reliability performance accuracy and usability across complex payroll/compliance workflows.

• Ensure changespreservethetrustwe have with our clientsby consideringand mitigating impacts totheir existing workflows.

EnableCustomerFacingTeamsThroughProductImprovements

• Partner with Support and Implementation to reduce friction improve tooling and increase effectivenesswith clear measurable outcomes.

• Use data and feedback loops (support trends customer escalations implementation insights adoption signals) to target improvements that move retention.

LeadIntegrationRelatedProductWork

• Own requirementsdocumentationandoutcomes forintegrationswithour partners.

• Translate integration needs into clear product workflows API requirements data mapping expectations and operational support considerations.

CommunicateReleases andDriveReadiness

• Coordinate and deliver release communications (what changed who itimpacts why it matters how to use it).

• Partner with Marketing on positioning/enablement while personally owning release comms and internal readiness.

What Success Looks Like (First 612 Months):

• Youhave built strong working knowledgeof our platformand thereal-worldcustomer workflowsit supports.

• Platform stability improves measurably (fewer highseverity incidents reduced customer pain in top friction areas improved release confidence).

• Retention drivers are clearly understood and reflected in a focusedoutcome-basedroadmap.

• Modernization begins with a pragmatic plan and sequenced executionwithout destabilizing the legacy system or forcing breaking changes.
  

What We Are Looking For:

• Familiarity (not necessarilyexpertise) with one or more of:
  • Prevailing wage compliance (federal/state/local) certified payroll reporting
  • Union payroll rules fringes classifications rate changes
  • Construction payroll/compliance operations
• Experience inregulateddomains where accuracy and explainability are critical (payroll tax HR compliance fintech).
• Experience improving product ops fundamentals: intake/triage backlog health release readiness incident learning loops customer feedback systems.
• Working Style Fit you willlikely thrivein this roleif you:
  • Like being close to the work: writing refining triaging talking to customers and shipping continuously.
  • Can balance keep the lights on with meaningful forward progress.
  • Prefer influence through clarity and execution over authority or managing a team.
  • Are energized by complexity and can translate it into simple usable experiences.

Required Qualifications

• Proven extensive professional experience inproduct management experiencewithB2B SaaSproducts ideally with complex financial calculations and integrations with payroll or ERP systems.

• Proven ability to be a strong individual contributor: owning outcomes endtoend from discoverytodeliverytoresults.

• Experience working with legacy systems and improving them incrementally while supporting production reliability.

• Strongtrack recordpartnering closely with Engineering and QA with comfort going deep into edge cases tradeoffs and technical constraints.

• Demonstrated capability to define and deliver APIbased integrations including understanding:

  • Integration patterns (REST APIs webhooksfile-basedinterchange where applicable)
  • Data mapping/validation error handling reconciliation and operational support needs
  • Enterprise integration expectations (security reliability versioning backward compatibility)

• Excellent written communication (clear requirements decision logs release notes stakeholder updates).

• Comfortable working crossfunctionally with Support Implementation Sales SMEs and Financedriving alignment and momentum

At Points North we believe that taking care of our team is the foundation of our a benefits package designed to support you both personally and professionally:

• Health Insurance: Comprehensive medical dental and vision plans are available to keep you and your family healthy.

• Retirement Savings: Invest in your future with employer-matching contributions to a SIMPLE Traditional and/or ROTH IRA plan.

• Time Off: Generous PTO paid holidays and Volunteer Time Off (VTO) are offered so that you can take time to recharge and give back to what matters to you.

• Growth Opportunities: Professional development is encouraged whether it be in training certifications or other opportunities to boost your career.

• Flexibility: Depending on the role remote or hybrid arrangements may be made available to fit your lifestyle and business needs.

For thispositionthe base salary range is $00peryear plus annual bonus compensation determinations will reflect your unique experience skills andthe responsibilitiesof the role.

At Points Northyoullfind an energizingambitiousand supportive workplace where your contributions make a real impact. Ready to join our team Apply today to take the next step in your career!