AVP, Financial Crime AI & Automation

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Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Join TDs Protect Platform where we are building a world-class diverse technology team dedicated to safeguarding our customers and the bank.

As the AVP of Financial Crime and Automation you will lead the charge in modernizing our end-to-end FinCrime technology stack through AI automation and intelligent workflow design.

This is about industrializing innovation. You will serve as the central acceleration hub providing the scalable AI patterns and delivery muscle needed to transform our Prevent Detect Respond and Performance capabilities.

Why This Role

Massive Operational Leverage: You will directly own the transformation of the Respond domain the primary engine for our operations. Your work will empower 1600 frontline agents turning complex investigations into streamlined AI-augmented workflows.

Cutting-Edge Tech Stack: You will introduce GenAI-enabled knowledge retrieval model-assisted alert triage and straight-through processing across the full technology stack.

Measurable Impact: This is a role for a builder who cares about outcomes. You will shorten case cycle times improve decision quality and increase throughput ensuring our AI ambition is anchored in real-world productivity.

Human-Centric Innovation: You arent just deploying tools; you are enabling a workforce. You will design solutions that augment human judgment ensuring our investigators are equipped with the best intelligence to make critical decisions.

Who You are

You are a visionary leader with over 10 years of experience in Financial Crime Risk or Operations. You have a deep conceptual understanding of AI and automation and a proven track record of delivering large-scale change within regulated environments. You dont just see the technology; you see the future of banking.

Accountabilities:

• This role exists to modernize Financial Crime capabilities through AI automation and intelligent workflow design across the endtoend FinCrime technology stack Prevent Detect Respond and Performance. The position is intentionally designed as a central enablement and acceleration functionthat supports domain teams with scalable AI patterns automation tooling and delivery muscle while directly owning and leading transformation within the Respond domain.

• The Respond domain is the primary execution engine of Financial Crime operations supporting 1600 frontline agents. As such it represents the largest immediate opportunity for productivity uplift cycletime reduction cost avoidance and investigator experience improvement.

• This role anchors AI ambition in measurable outcomes by focusing on innovation where operational leverage is highest while ensuring consistency governance and reusability across the broader platform.

Enterprise AI & Automation Enablement

Act as the firstline AI and automation enablement leaderfor FinCrime by:

• Defining and executing a Financial Crime AI strategythat spans Prevent Detect Respond and Performance
• Introducing AI across the full technology stack including:
  • Case management and workflow orchestration
  • Investigator decision support and summarization
  • Process automation (RPA orchestration straightthrough processing)
  • Modelassisted alert triage and prioritization
  • GenAIenabled knowledge retrieval policy interpretation and QA support
• Providing reusable AI patterns tooling and architectural standardsthat domain teams can adopt without reinventing solutions
• Partnering with ED&A Architecture and Platform Engineering to industrialize AI delivery rather than run isolated pilots

• Success is measured by domain adoption operational impact and sustained value delivery.

Respond Domain Ownership & Transformation (Primary Accountability)

• Lead the endtoend modernization of the Financial Crime Respond domain with accountability for:

• Driving process redesign and automationacross investigation escalation quality assurance and reporting workflows
• Deploying AI to:
  • Reduce manual investigator effort
  • Improve decision consistency and quality
  • Shorten case cycle times
  • Increase throughput without proportional headcount growth
• Prioritizing initiatives based on quantified operational leverage recognizing that improvements here directly impact on thousands of daily decisions and material cost bases
• Supporting the Respond product roadmap in partnership with Product team defining the technology roadmap and working Operations ensuring alignment between tooling process and workforce enablement.

Operating Model & Workforce Enablement

Ensure AI and automation are adopted responsibly and effectively by:

• Embedding solutions into daytoday investigator workflows not parallel tools
• Supporting change management training and capability uplift for frontline teams and leaders
• Designing solutions that augment human judgment not obscure or replace it without control
• Establishing feedback loops from investigators to continuously refine models and automations

Experience:

• 10 years in Financial Crime Risk Operations or related domains
• Demonstrated experience modernizing complex operational environments
• Strong understanding of AI automation and workflow technologies (conceptual depth required; handson coding not mandatory)
• Proven ability to deliver change at scale in regulated environments
• Executivelevel communication and stakeholder influence

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):