Member Service Dispatcher
Share
Job Location:
Nicholasville, KY - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
OBJECTIVES
- To handle outage calls operate outage management SCADA and other automation systems.
- To assist members with service inquiries.
- To handle varying member service requests in a professional and courteous manner providing excellent member service between the member the general public and within the Cooperative.
- To efficiently use organizational skills to handle multiple requests during periods of high call volume (outages disconnect days etc.).
RESPONSIBILITIES
- Answers incoming calls in a professional timely manner and ensures calls are properly handled.
- Processes payments by phone.
- Assists in AMI system daily operation.
- Runs nightly reports and processes certain service orders.
- Makes service interruption reports and immediately contacts line technicians on duty.
- Coordinates with members line technicians and operations personnel.
- Creates files and maintains records and service memos and other company records.
- Operates outage management system along with PORCHE SCADA and other automation systems.
- Makes independent decisions concerning outages and member concerns.
- Secures headquarters building and equipment and makes routine visual checks.
- Scans documents for storage in imaging system.
- Tests calibrates and repairs of electric meters.
- Enters and maintains meter test records.
Key Skills
- Typing
- Data Entry
- Customer Service
- AS400
- Transportation Management Systems
- Computer Skills
- Paratransit
- Microsoft Outlook
- Computer Literacy
- Dispatching
- Logistics
- Phone Etiquette
About Company
For more than 83 years, Blue Grass Energy, a not-for-profit distribution cooperative, has delivered reliable energy services to over 60,000 members in 23 counties throughout central and north-central Kentucky.
