Technical Account Manager GRCIdentity Governance

About Delinea:
Delinea is a pioneer in securing human and machine identities through intelligent centralized authorization empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence Delineas leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle across cloud and traditional infrastructure data SaaS applications and AI. It is the only platform that enables you to discover all identities including workforce IT administrator developers and machines assign appropriate access levels detect irregularities and respond to threats in real-time. With deployment in weeks not months 90% fewer resources to manage than the nearest competitor and a 99.995% uptime Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on LinkedIn X and YouTube.

Join our passionate global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership outstanding engineers and strategic investment from TPG. We value diversity innovation and a culture of respect and fairness. If youre ready to push boundaries and challenge the status quo in security we want to hear from you.

Apply today to help us achieve our mission.

Technical Account Manager - Fastpath Product Family Summary

A significant portion of compliance failures and insider risks stem from inadequate access controls Segregation of Duties violations and poor visibility into user permissions across business applications. Delinea through its Fastpath product family leads in cloud-based access governance and compliance automation helping organizations streamline audit processes mitigate access risks and demonstrate strong controls for regulations like SOX GDPR HIPAA and more. We are seeking an experienced self-driven Technical Account Manager to join our Customer Success team. If you have deep expertise in compliance audit internal controls or GRC processes; particularly around control evidence collection reporting user access reviews and Segregation of Duties; and thrive in a trusted advisory role with enterprise customers this could be an ideal fit.

The ideal candidate is detail-oriented proactive and excels under pressure in fast-paced audit and compliance environments. If youre motivated by complex challenges passionate about driving compliance excellence and customer-focused this opportunity aligns perfectly with your strengths. Key success factors include accountability motivation creativity and tenacity.

What Youll Do

• Serve as the technical subject matter expert for the Fastpath product family including solutions for access risk management Segregation of Duties analysis automated user access certifications/reviews change tracking in business applications and compliance reporting.

• Act as the customers trusted advisor to maximize value from their Fastpath deployment accelerate issue resolution guide effective use of access governance features and help derive measurable ROI through reduced audit effort and risk exposure. Regularly monitor customer health metrics (module usage report execution time in application etc.) and share insights with relevant internal teams to support renewals expansions and proactive engagement.

• Deliver remote services to new and existing customers including configuration guidance onboarding to Fastpath modules training on audit workflows SoD rulesets and reporting tools.

• Engage swiftly with customers to resolve high-priority issues related to access data accuracy certification campaigns risk quantification or integration with business applications.

• Track product updates new features emerging compliance requirements and potential impacts; proactively communicate changes to customers and advocate for their needs in product roadmap discussions with Engineering and Product Management. Conduct regular review sessions to validate platform configurations for alignment with audit/compliance objectives.

• Document customer environments access profiles risk mitigations and control evidence; share details with internal support and engineering teams to enable faster root-cause analysis and resolution.

• Coordinate participation in early access programs for new Fastpath releases identify opportunities to influence product direction and support beta testing/validation focused on audit and compliance use cases.

• Subject to travel and safety restrictions visit customer sites (primarily North America) for Quarterly Business Reviews compliance assessments or deep-dive workshops on access governance.

• Maintain high performance levels with customers measured through satisfaction surveys and compliance outcomes.

• Build and leverage relationships across Delinea to mobilize resources quickly for customer challenges.

• Develop and present executive-level reports summarizing access risk posture certification progress key compliance themes and actionable insights from global escalations.

What Youll Bring

• 4 years of experience in a similar technical advisory or success role such as Customer Success Manager GRC Consultant Audit/Compliance Specialist Internal Audit professional or Professional Services Consultant focused on access governance.

• Strong background in compliance audit or internal audit functions with practical experience addressing challenges in control evidence collection audit reporting Segregation of Duties and IT General Controls (ITGC).

• Hands-on knowledge of enterprise applications and processes (e.g. ERP systems like SAP Oracle Microsoft Dynamics NetSuite; HCM/CRM platforms) typically involved in access governance and compliance initiatives.

• Prior experience with Fastpath solutions or comparable GRC/IGA tools (e.g. for SoD analysis user access reviews access certifications or audit automation) is a significant advantage.

• Proven track record leading large-scale compliance or transformational projects that span organizational silos with minimal supervision.

• Ability to plan organize and prioritize multiple responsibilities and projects effectively on a weekly basis.

• Comfort engaging directly with complex multi-divisional multi-geographical enterprise clients ideally at director or executive levels.

• Demonstrated quick learning and absorption of new technical/compliance information.

• Consistent success delivering results through both routine and unexpected challenges.

• Strong written and verbal communication skills with the ability to explain complex access governance and compliance concepts clearly to technical and non-technical audiences.

• Proficiency in creating clear concise documentation of current processes risks mitigations and proposed improvements.

Technical Competencies

• Deep understanding of Segregation of Duties (SoD) access risk analysis user access reviews/certifications and IT General Controls in the context of regulatory compliance (e.g. SOX GDPR HIPAA PCI).

• Experience working with cloud-based GRC IGA or access governance solutions including integration with major ERP HCM or CRM systems.

• Familiarity with audit preparation control evidence gathering risk quantification and reporting for auditors or internal compliance teams.

• Knowledge of compensating controls mitigation strategies and integration with GRC platforms (e.g. AuditBoard Workiva).

• Working knowledge of business application security models role-based access and data-level permissions.

• Prior exposure to compliance frameworks (COSO ISACA best practices) and audit-focused tools/rulesets is highly desirable.

Why work at Delinea

• Were passionate problem-solvers helping the worlds largest organizations protect what matters most: their human and machine identities.

• We invest in people who are smart self-motivated and collaborative.

• What we offer in return is meaningful work a culture of innovation and great career progression.

At Delinea our core values are STRONG and guide our behaviors and success:

• Spirited - We bring energy and passion to everything we do

• Trust - We act with integrity and deliver on our commitments

• Respect - We listen value different perspectives and work as one team

• Ownership - We take initiative and follow through

• Nimble - We adapt quickly in a fast-changing environment

• Global - We embrace diverse people and ideas to drive better outcomes

We believe weaving these core values into our day-to-day actions and our process for hiring evaluating and promoting employees helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries a meaningful bonus program and excellent benefits including healthcare insurance as well as pension/retirement matching comprehensive life insurance an employee assistance program time off plans and paid company holidays.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Upon conditional offer of employment candidates are required to complete comprehensive criminal background check verification of education and verification of employment per employment addition all publicly posted social media sites may be reviewed.

Required Experience:

Manager