Technical Support Specialist II IT Services Full Time

Manchester, CT - USA

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Come work at the best place to give and receive care!

Job Description:

Who We Are:

SolutionHealth is an integrated health system uniquely focused on providing access to high-value primary and specialty care that meets the growing needs of the communities we serve. Our IT department is diverse strategic and innovative focusing on patients community clinicians outcome safety and quality. Its an exciting time at SolutionHealth as we continue to advance our technology platforms.

About the Job:

The Technical Support Specialist II provides Tier II desktop support for SolutionHealth. The position is responsible for the deployment on-going maintenance and management of all desktops laptops printers and mobile devices owned by the organization for staff addition the specialist will be required to provide application support for core desktop applications used within the organization.

What Youll Do:

Utilize a variety of tools and applications to diagnose and resolve various complex technical and application issues in-person and remotely.
Responds to support requests via telephone email and in-person via the ticketing system.
Analyzes and resolves mildly complex technical problems that arise with application and hardware used by the SolutionHealth user community.
Triages and escalates more complex technical issues to Tier III or Tier IV support teams.
Installs new desktops laptops printers and peripheral devices daily for the SolutionHealth end user community.
Maintains accurate inventory of IT assets and equipment for the organization.
Hours vary based on Health System needs and can include nights and/or weekends.
Requires occasional local travel and is part of a rotating 7X24 on-call schedule and may require off hours work.

Who You Are:

Education: An Associates Degree or equivalent in Information Systems or related field required. A Bachelors Degree or equivalent in Information Systems or related field preferred.
Licensure/certification: COMP TIA A certification or equivalent required Industry certifications (Network MCP MCSA MCSE etc.) preferred.
Experience: A minimum of 3-5 years experience supporting PCs in a networked environment required. 5 years experience preferably in a healthcare setting preferred.

Why Youll Love Us:

Health dental prescription and vision coverage for full-time & part-time employees
Short-term disability long-term disability and life insurance coverage
Competitive pay
Tuition Reimbursement
403(b) Retirement Savings Plan

And more!

Work Shift:

M-F - 8am - 4:30pm

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation disability status veteran status or any other characteristic protected by law.

Required Experience:

Come work at the best place to give and receive care!Job Description:Who We Are:SolutionHealth is an integrated health system uniquely focused on providing access to high-value primary and specialty care that meets the growing needs of the communities we serve. Our IT department is diverse strategic...