Associate Manager Kitroom Inland Johannesburg

Summary:

TheAssociate Manager Kitroomis responsible for leading the loan kit operationin order tomeet customer service and quality requirements. They will take responsibility for ensuring the loan kit operational metrics are delivered on time every time. This encompasses the entire operational process related to that specific area ensuring a Best in Class organisation is created and maintained through implementing solutions to further develop maintain and improve customer satisfaction reduce cost andoptimiseinventory. A key component of this role will also be to lead coach and develop the team as well as importing and exportingbest in classtalent. TheAssociate Managerwill be expected to act as a deputy for the Manager of their department leading by example and assisting in the overall running of the team. This will include helping to manage the daily workload (including capacity planning and creating action plans) assisting in ensuring that processes are in place and being followed that opportunities are identified for improvement and acted upon and that engagement is part of theday to dayculture. TheAssociate Managerwould be expected to participate inregionalprojects which may include integration work from Mergers& Acquisitions.

TheAssociate Manageris expected to continuously drive process improvement within the Kit room processes using lean six sigma tools.TheAssociate Managerwill directly manage and developemployees up toand inclusive ofSupervisors.

What you will do:

• Support the Customer Logistics strategy. This will require the provision of a detailed operational review of all processes procedures methods and tools to determineadequacyto meet the performance objectives of the department.
• May be required to devise the Loan Kit strategy for the country/ region. This will require the provision of a detailed operational review of all processes procedures methods and tools to determine adequacy to meet the performance objectives of the department.
• Leading & motivating the workforce. This may include indirect management ofthird-partyemployees within the region that support Stryker business
• Take responsibility for and work in collaboration with other stakeholders to achieve departmental and divisional KPIs and objectives such as Kit service level efficiency inventory quality & any relevant financial performance metrics.
• Manage effective communications with the team to deliver operational targets resolve issues and complete team briefings effectively
• Complete all activities related to capacity planning including creation and presentation of business cases to upper management. This may include holiday planning sickness/ absence processes etc.
• Complete all people management processes including management of Performance Improvement plans individual development plans annual performance review process feedback and coaching interviews/ talent selection Return to Works.
• Complete and remainup-to-dateon all Stryker approved leadership training programs
• Accurately monitor and use relevant production KPIs to ensure maximum efficiency and quality compliance
• Utiliseteam members effectively to deliver agreed targets to required quality and output
• Create an environment of development and cultivate talent in the department
• Ensure all team members are trained and capableto undertake requiredtasks. Oversee andsign-offall relevant induction training for new members of the team. Maintain training records and relevant curriculum within Stryker Learning Management System (SLMS)
• To operate in a safe working manner and be responsible for HS within designated areas and ensure all prescribed PPE is used correctly by each team member
• Collaborate and liaise with all internal and external stakeholders (this could include sales customer service warehousing transportation supply chain asset team). Ensurethe customersatisfaction in terms of inventory and the right cost effectiveness
• Provide input or support key supplier review process (for suppliers of kit process equipment or services)
• Maintain supplies of departmental consumables. May also support the team with processing purchase orders in Enterprise Resource Program (or equivalent) monitoring stock and demandofdisposable products (washing and packaging material) for operational areas.
• Take responsibility for identifying areas of improvementand assisting in the implementation of actions relating to these.
• Lead and implement projects within the team and cross-functionally to further improve the department resulting in increased customer satisfaction/ efficiencies lower costs and optimized inventory levels
• Lead implementation of the Q12engagementimpact plan for the team and monitor progress against the plan.
• Build and maintain relationships with other Enabling Functions while driving to leverage opportunities across the areas.
• Liaise with and visit customersin order topartner with them to develop& execute innovative kit operational improvements.
• Management and execution of the operational processes related to any business acquisition/ integrations related to your area of responsibility
• Ensure all Compliance Quality and financial standards reporting policies are implemented and applied in your area. This may include leading changes to existing procedures work instructions andtrainings.
• OverseeQMS documentation and QMS documentation re-alignment. This would also include driving anychangemanagement that stems from QMS re-alignments (training/ re-training).
• Overseeimplementation of local process improvements including Just-do-It actions Lean 6S enhancements or local rollouts ofSouth Africa/EEMEAprocess changes.
• Lead the daily Managed Daily Improvements (MDI) process and daily/ weekly metric reviews (productivity quality etc.) for the department andreportingto upper management when needed
• Benchmarking with other Stryker sites to identify operational best practices and lead execution of needed changes locally.
• Support management teamwith creating annual budgets or updating quarterly budget projections

What you need:

Required:

• Equivalent of University Degree/Diplomaor equivalent desirable experience.
• English speaking (Professional Working Proficiency in English communication)
• Minimum of 5 years experience leading teams and (or) projects (for internal candidates- minimum of 2 years as supervisor)
• Experience of working within a team.
• Experience of working to tight deadlines.
• Excellent communication skills Can demonstrate a high level of problem-solving skills
• Must be IT literate and efficient in an administrative environment. Well versed in Microsoft Office tools
• Knowledge of Operations management processes & general logistics
• Experience in general operations or logistics including acustomer facingrole.
• Experience in people and project management.
• Lean Six Sigma Qualification or have professional experience in leading lean projects

Preferred:

• Project / People Management qualifications an advantage
• Experience from the Medical DevicePharmaceutical healthcareor other regulated industry
• Experience with business process analysis
• Previous experience using Enterprise Resource Program systems (ERP) in similar role

Ability to communicate in a highly effective manner and work both independently and as part of a team on assignments. Must be IT literate and efficient in an administrative environment. They must have the ability to work on their own initiative prioritizing andorganisingworkload.

Competencies

Customer oriented- Strong customer focus

Engagement- Drive self-engagement andothersteam members engagement

Delegator- Delegate tasks to other members of the team and ensure on time completion

Stakeholder Management- Manage expectations of multiple stakeholders

Decision Making/Judgement Selects effective approaches to solving issues based on available information and business objectives and escalates appropriately.

Relationship Builder/ collaborator Builds and maintains relationships within the team and across the wider organisation.

Excellent communication skills.

Proactive - Has a pro-active and independent personality ability to manage their own workload and prioritise appropriately.

Strong internal drive and motivation to make a difference and add value to an organisation.

Attention to Detail - being careful about detail and thorough in completing work tasks.

Dependability - being reliable responsible dependable and fulfilling obligations.

Independence - developing ones own ways of doing things guiding oneself with little or no supervision and depending on oneself to get things done.

Initiative - a willingness to take on responsibilities and challenges.

Innovation - creativity and alternative thinking to develop new ideas for andanswers to work-related problems.

Integrity - being honest and ethical. Promote and disseminate Compliance Culture within the Company (compliance and ethical behavior)

Decision Making/Judgement Selects effective approaches to solving issues based on available information and business objectives

Strategic activity Understands and considers customers regulatory and legislative issues when making decisions

Planning/Organisation Understands what is needed to accomplish project objectives and establish appropriate goals and priority. Demonstrate clear evidence of objective measurement of their achievements.

Relationship Builder Builds and maintains relationships with key internal stakeholders and with key clients/customer groups that support and improve effectiveness

Innovation & Creativity Proactively develops and champions new ideas.

Team Management - Ability to recruit develop and engagehighperforming teams.

Excellent communication skills

Proactive - A self-starter who can define priorities and manage the complexities of multiple projects.Hasapro-activeand independent personality ability to manage their own workload and prioritise appropriately

Strong internal drive and motivation to make a difference and add value to an organisation

Demonstrates the Stryker Leadership expectations of a Leader of People.