Cloud System Architect Skill Level 2

TO BE CONSIDERED FOR THIS POSITION YOUMUST CURRENTLYHAVE AN ACTIVETS/SCI WITH POLYGRAPH SECURITY CLEARANCE WITH THE FEDERAL GOVERNMENT. (U.S. CITIZENSHIP REQUIRED).

Description:
Provides support for implementation troubleshooting and maintenance of Cloud Infrastructure Services hosted in multiple cloud environments. Provides Tier I/II and Tier 3 (Escalation to Architecture Team) resolution of customer capacity requests. Provides support for the escalation and communication of status to management and internal customers. Provide connectivity and utilization support to Cloud Infrastructure Services managed cloud environment customers. Provide customer support through chat email and capacity request ticketing.

Required:
Exp w/ Terraform AWS linux & exp w/ ServPro team
Strong knowledge of cloud solutions included but not limited to AWS OpenStack and Microsoft Azure products. Demonstrated experience using tools like OpenStack Eucalyptus OpenShift and Kubernetes. Must possess one active mid-level or advanced cloud certification (i.e. AWS Azure OpenStack). Must have 9 years of related work experience and a bachelors degree in a related technical field. Must work with little to no prescriptive guidance. An additional four (4) years of relevant experience can be substituted for a Bachelors degree.
Development experience with both Linux and Windows workloads using cloud technologies with automation including Amazon Cloudformation OpsWorks Ansible Chef and Docker. Demonstrated experience writing software scripts using languages such as Perl Python or Ruby.
Provide Tier I/II support. Follow established guidelines for delivery of cloud based resources.
Provide support for implementation troubleshooting and maintenance of customer resources.
Provide assistance to users in accessing and utilizing cloud based compute resources.
Serve as the technical point of contact between the customer and the Architecture and Capacity Engineering teams.
Maintain currency of relevant documents and update the Wiki and SharePoint knowledge bases.
Monitor and respond to chat rooms.
Provide Tier I/II support. Follow established guidelines for delivery of cloud based resources.
Provide support for implementation troubleshooting and maintenance of customer resources.
Provide assistance to users in accessing and utilizing cloud based compute resources.
Serve as the technical point of contact between the customer and the Architecture and Capacity Engineering teams.
Maintain currency of relevant documents and update the Wiki and SharePoint knowledge bases.
Monitor and respond to chat rooms.
Should be able to develop with a DevOps approach for both Linux and Windows workloads using proven cutting-edge cloud technologies including automation with Amazon Cloudformation OpsWorks Ansible Chef and Docker.
Must be able to deploy new cloud production staging and test environment.
Responsible for all aspects of integration and deployment to include Infrastructure and application deployment load testing and disaster recovery.
Must take planning seriously and strive for a seamless transition with little to no downtime.
Should be able to identify the most agile scalable infrastructure and select the best cloud services and technologies for customer projects and plan all implementation procedures.
Should be able to automate and deploy cloud infrastructures.
Is responsible for full documentation of the cloud infrastructure to enable a smooth handoff to application team.
Should have experience writing software scripts using scripting languages such as Perl Python or Ruby.
Demonstrated experience planning and implementing Infrastructure as a Service (iaaS) and Platform as a Service (Paas) using tools like OpenStack Eucalyptus OpenShift and Kubernetes.
The architect will be responsible for deployment of new solutions into existing cloud resources or off-premise infrastructure.
Must Possess Strong knowledge of a wide range of cloud services and solutions like AWS OpenStack and Microsoft Azure products

Compensation:
We are committed to providing fair and competitive compensation. The salary range for our positions vary depending on accepted contractual position skill level. These salaries fall within the range of $78000 to $275000 per year. This range reflects the compensation offered across the locations where we hire. The exact salary will be determined based on the candidates work location specific role skill set and level of expertise.

Benefits:
We offer a comprehensive benefits package including:

• Health Coverage: Medical dental and vision insurance
• Additional Insurance: Basic Life/AD&D Voluntary Life/AD&D Short and Long-Term Disability Accident Critical Illness Hospitalization Indemnity and Pet Insurance
• Retirement Plan: 401(k) plan with company match
• Paid Time Off: Generous PTO paid holidays parental leave and more
• Wellness: Access to wellness programs and mental health support
• Professional Development: Opportunities for growth including tuition reimbursement

Additional Perks:

• Flexible work arrangements including remote work options
• Flexible Spending Accounts (FSAs)
• Employee referral programs
• Bonus opportunities
• Technology allowance
• A diverse inclusive and supportive workplace culture