Snr. Director, Strategic Initiatives (Hybrid)

Clearwater positions open to candidates located in greater Tampa Bay area.

The Snr. Director Strategic Initiatives will partner closely with leadership and marketing teams to translate strategy into disciplined execution and measurable customer outcomes.

This role serves as a strategic operator and force multiplier for the organization owning the operating cadence shaping and reinforcing our strategy narrative driving high-impact initiatives from concept through execution and ensuring clarity alignment and follow-through across leaders and teams.

Responsibilities:

Operating Cadence

• Establish run and continuously improve the operating rhythm including leadership meetings business reviews planning cycles offsites and strategic forums.
• Own agendas decision logs action tracking and follow-through to ensure leaders remain aligned and execution stays on track.

Functional Strategy Narrative

• Develop and maintain a clear strategy narrative aligned to the corporate strategy including priorities operating model success metrics and rationale (the why).
• Create and manage core strategy artifacts (executive-ready decks one-pagers leader toolkits) to enable consistent communication and decision-making across the organization.

Strategic Initiative Leadership

• Lead high-impact cross-functional initiatives end-to-endfrom intake and prioritization through execution and measurable outcomes.
• Define scope success metrics and KPIs milestones dependencies risks and change management plans.
• Maintain accountability for initiative impact on customer adoption retention renewals and long-term value realization.

Project Management

• Own internal planning across a function including leadership updates daily briefing and all hands change communications FAQs and other materials.
• Ensure clarity consistency and adoption of priorities new motions and operating changes.
• Installed-Base Customer Communications
• Partner with Marketing Product and Revenue leaders to plan and execute targeted communications to existing customers (e.g. product updates best practices value and security updates change notices).
• Develop assets such as templates talk tracks and FAQs to support consistent high-quality customer outreach.

Cross-Functional Orchestration

• Coordinate across Operations Sales Product Support and Marketing to align priorities unblock execution and ensure a cohesive customer experience.
• Serve as the delegate for select initiatives with authority to align stakeholders escalate issues and drive timely resolution.

Executive Readiness & Leadership Support

• Prepare concise decision-oriented materials for the leaders.
• Support executive readiness for operating reviews planning sessions and critical internal and external meetings as needed.

Minimum Qualifications:

• 812 years of experience in strategic initiatives business operations strategy & operations communications or chief-of-staff-style roles ideally supporting Customer Success Revenue or GTM organizations in a B2B SaaS environment.
• Demonstrated success leading cross-functional initiatives tied to customer adoption retention renewals and expansion.
• Exceptional communication skills with the ability to craft clear narratives build executive-ready materials and influence senior stakeholders.
• Strong program leadership skills including initiative prioritization milestone planning risk management and outcome measurement.
• Proven ability to thrive in fast-paced scaling environments with ambiguity competing priorities and high expectations.
• Highly organized detail-oriented and comfortable operating with significant autonomy and accountability
• G-suite
• AI-tools (for operational efficiency)
• content creation tools (ie Canva video editing)